GP Receptionist/Administrator

Dearden Avenue Medical Practice; Nottingham; On-site; GBP 19,000 - 27,000; Full time

Job summary

Dearden Avenue Medical Practice in Nottingham is recruiting two experienced GP Receptionist/Administrators to join our busy, friendly team. You will provide professional front-desk and administrative support to patients, clinicians and colleagues.

The successful candidates will handle calls, appointments, repeat prescriptions, patient registrations and record-keeping, while upholding confidentiality, GDPR and information governance.

Qualifications

• GCSE English and Maths or equivalent.
• Good literacy and numeracy.
• Previous receptionist/administrator experience in a GP practice.
• Experience in busy customer-facing environments.
• Experience handling confidential information.
• Experience using computerised systems and maintaining accurate records.

Responsibilities

• Greet patients and visitors to the practice.
• Answer telephone calls and deal with inquiries.
• Book, amend and cancel appointments.
• Process repeat prescription requests.
• Manage incoming and outgoing correspondence.
• Scan and code documents; maintain patient records.
• Use clinical systems and support clinicians and practice team.
• Maintain patient confidentiality at all times.

Skills

Communication skills

Customer service

Organisational skills

IT skills

Teamwork

Discretion

GDPR awareness

Education

GCSE English & Maths

Tools

EMIS Web

Docman

Accurx

Job description

Dearden Avenue Medical Practice is seeking to recruit two experienced and enthusiastic GP Receptionist/Administrators to join our busy and friendly team.

We are looking for candidates who have previous experience working within a GP practice and who can demonstrate excellent communication, organisational and customer service skills. The successful candidates will play a key role in delivering a high-quality reception and administrative service, ensuring patients receive a professional, efficient and compassionate experience.

This is an excellent opportunity to join a supportive practice team committed to providing high-quality patient care to our local community.

Main duties of the job

Main Duties of the Job

The post holder will be responsible for providing a professional reception and administrative service to patients, clinicians and colleagues.

Duties will include:

• Receiving and assisting patients, visitors and healthcare professionals.
• Managing a high volume of telephone calls and enquiries.
• Booking, amending and cancelling appointments using the clinical system.
• Processing repeat prescription requests in accordance with practice procedures.
• Registering new patients and updating patient records.
• Scanning, coding and filing medical correspondence and clinical documents.
• Managing electronic workflows and administrative tasks.
• Processing incoming and outgoing correspondence.
• Supporting the clinical team with administrative duties.
• Assisting patients with online services and NHS App queries.
• Maintaining accurate patient records.
• Adhering to practice policies relating to confidentiality, GDPR, safeguarding and information governance.
• Working flexibly to support the needs of the practice and wider team.

About us

Dearden Avenue Medical Practice is a well-established GP surgery serving the local community. We pride ourselves on delivering high-quality patient care while maintaining a supportive and positive working environment for our staff.

We are committed to continual improvement, teamwork and providing excellent customer service to our patients.

Job description

Job responsibilities

• Greeting patients and visitors to the practice
• Answering telephone calls and dealing with enquiries
• Booking, amending and cancelling appointments
• Processing repeat prescription requests
• Managing incoming and outgoing correspondence
• Scanning and coding documents
• Using clinical systems and maintaining accurate patient records
• Supporting clinicians and the wider practice team with administrative tasks
• Maintaining patient confidentiality at all times

Person Specification

Qualifications

Desirable

• Essential Qualifications
• Good standard of general education, including GCSEs (or equivalent) in English and Maths.
• Good level of literacy and numeracy.
• Essential Experience
• Previous experience working as a Receptionist and/or Administrator within a GP practice.
• Experience of working in a busy, customer-facing environment.
• Experience of managing confidential information.
• Experience using computerised systems and maintaining accurate records.
• Desirable Experience
• Experience using EMIS Web.
• Experience of Docman and Accurx.
• Experience supporting patients with NHS App and online services.
• Experience working within NHS Primary Care.
• Essential Knowledge
• Understanding of the day-to-day operation of a GP practice.
• Knowledge of NHS primary care services.
• Understanding of patient confidentiality, GDPR and Information Governance requirements.
• Awareness of safeguarding responsibilities within healthcare settings.
• Essential Skills and Abilities
• Excellent communication skills, both verbal and written.
• Strong customer service skills with the ability to deal with patients sensitively and professionally.
• Good organisational skills and the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook, Word and basic Excel.
• Ability to work effectively both independently and as part of a team.
• Ability to remain calm and professional in a busy and sometimes challenging environment.
• Personal Qualities
• The successful candidates will demonstrate:
• A friendly, approachable and professional manner.
• A commitment to providing outstanding patient care.
• Reliability, punctuality and flexibility.
• A positive attitude and willingness to learn.
• Excellent interpersonal skills and the ability to work collaboratively with colleagues.
• Discretion and integrity when handling confidential information.
• A compassionate, non-judgemental approach to all patients.
• Commitment to equality, diversity and inclusion.

Qualifications

Desirable

• Essential Qualifications
• Good standard of general education, including GCSEs (or equivalent) in English and Maths.
• Good level of literacy and numeracy.
• Essential Experience
• Previous experience working as a Receptionist and/or Administrator within a GP practice.
• Experience of working in a busy, customer-facing environment.
• Experience of managing confidential information.
• Experience using computerised systems and maintaining accurate records.
• Desirable Experience
• Experience using EMIS Web.
• Experience of Docman and Accurx.
• Experience supporting patients with NHS App and online services.
• Experience working within NHS Primary Care.
• Essential Knowledge
• Understanding of the day-to-day operation of a GP practice.
• Knowledge of NHS primary care services.
• Understanding of patient confidentiality, GDPR and Information Governance requirements.
• Awareness of safeguarding responsibilities within healthcare settings.
• Essential Skills and Abilities
• Excellent communication skills, both verbal and written.
• Strong customer service skills with the ability to deal with patients sensitively and professionally.
• Good organisational skills and the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook, Word and basic Excel.
• Ability to work effectively both independently and as part of a team.
• Ability to remain calm and professional in a busy and sometimes challenging environment.
• Personal Qualities
• The successful candidates will demonstrate:
• A friendly, approachable and professional manner.
• A commitment to providing outstanding patient care.
• Reliability, punctuality and flexibility.
• A positive attitude and willingness to learn.
• Excellent interpersonal skills and the ability to work collaboratively with colleagues.
• Discretion and integrity when handling confidential information.
• A compassionate, non-judgemental approach to all patients.
• Commitment to equality, diversity and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dearden Avenue Medical Practice

Address

Dearden Avenue Medical Practice

Little Hulton Medical Centre

4 Longshaw Drive

Little Hulton

Manchester

M28 0BB

United Kingdom

Employer's website

https://www.deardenavenuemedicalpractice.nhs.uk/ (Opens in a new tab)