GP Receptionist/Administrator

NHS; London; On-site; GBP 1,000; Part time

Job summary

Join a leading NHS practice in Pimlico as an administrator in a part-time role. You'll interact with patients, book appointments, and work closely with a diverse team to provide excellent service. Ideal for motivated individuals looking for flexible working hours while contributing to community healthcare.

Benefits

Company pension

Qualifications

• 1 year of administrative experience required.
• 1 year of experience in General Practice required.
• Friendly and professional attitude.

Responsibilities

• Book appointments for patients and handle their inquiries.
• Ensure good communication with clinicians and colleagues.
• Administer various clerical tasks as directed.

Skills

Communication

Customer Service

Teamwork

Education

GCSE or equivalent

Job description

Job summary

Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration/call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.

This will be a part time role, with various shift times including 12-6:30pm.

Main duties of the job

Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.

Deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.

Answer telephone calls and book patients in for same day appointments.

Book appointments for patients who present at the reception desk as required.

Deal with patient telephone enquiries as and when they arise.

Welcome and appropriately advise patients of the services within the practice.

Undertake administration duties as and when instructed.

Contact patients when required to book appointments relating to recall schedules.

Be flexible and work with the team to cover holidays and sickness as required

Keep up to date with allocated tasks via system one.

Ensure emails are read and acted upon.

Liaise with clinicians and other staff as necessary

Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.

Create a positive image of the practice.

Be an active and supportive member of the reception team and the whole practice team

Undertake mandatory training as per the practice training plan.

Other duties as directed by the partners, the business manager or operations manager

About us

We are a longstanding NHS GP Practice proudly serving the Pimlico and Westminster communities. With over 14,000 registered patients predominantly from our local catchment area, we provide a wide range of dedicated healthcare services including diabetes management, paediatric clinics, chronic disease management, and a home visiting service.

Our practice collaborates closely with local NHS partners such as Westminster ONE, Healthshare, the community mental health team, and is an active member of the South Westminster (PCN). PCNs across England bring together GP practices, community services, mental health, social care, pharmacy, hospital, and voluntary services to deliver accessible, high-quality healthcare while optimising NHS resources and reducing barriers to care.

Details Date posted

07 July 2025

Pay scheme

Other

Salary

£11.95 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0859-25-0003

Job locations

46-50

Lupus Street

London

SW1V 3EB

Job description Job responsibilities

Job description

Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.

This will be a part time role, with various shift times including 12-6:30pm.

Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.

As and when required deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.

Answer telephone calls and book patients in for same day appointments.

Book appointments for patients who present at the reception desk as required.

Deal with patient telephone enquiries as and when they arise.

Welcome and appropriately advise patients of the services within the practice.

Undertake administration duties as and when instructed.

Contact patients when required to book appointments relating to recall schedules.

Be flexible and work with the team to cover holidays and sickness as required

Keep up to date with allocated tasks via system one.

Ensure emails are read and acted upon.

Liaise with clinicians and other staff as necessary

Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.

Contribute to improving systems and procedures if identified.

Create a positive image of the practice.

Be an active and supportive member of the reception team and the whole practice team

Undertake mandatory training as per the practice training plan.

Attend team meetings as and when required.

Other duties as directed by the partners, the business manager or operations manager

Job Type: Part-time

Pay: £11.95 per hour

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative experience: 1 year (required)
• General Practice: 1 year (required)

Work Location: In person

Application deadline: 14/07/2025

Job description Job responsibilities

Job description

Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.

This will be a part time role, with various shift times including 12-6:30pm.

Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.

As and when required deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.

Answer telephone calls and book patients in for same day appointments.

Book appointments for patients who present at the reception desk as required.

Deal with patient telephone enquiries as and when they arise.

Welcome and appropriately advise patients of the services within the practice.

Undertake administration duties as and when instructed.

Contact patients when required to book appointments relating to recall schedules.

Be flexible and work with the team to cover holidays and sickness as required

Keep up to date with allocated tasks via system one.

Ensure emails are read and acted upon.

Liaise with clinicians and other staff as necessary

Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.

Contribute to improving systems and procedures if identified.

Create a positive image of the practice.

Be an active and supportive member of the reception team and the whole practice team

Undertake mandatory training as per the practice training plan.

Attend team meetings as and when required.

Other duties as directed by the partners, the business manager or operations manager

Job Type: Part-time

Pay: £11.95 per hour

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative experience: 1 year (required)
• General Practice: 1 year (required)

Work Location: In person

Application deadline: 14/07/2025

Person Specification Qualifications Essential

• Experience:
• Administrative experience: 1 year required
• General Practice: 1 year required

Desirable

• Education:
• GCSE or equivalent - preferred

Person Specification Qualifications Essential

• Experience:
• Administrative experience: 1 year required
• General Practice: 1 year required

Desirable

• Education:
• GCSE or equivalent - preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Pimlico Health @ The Marven

Address

46-50

Lupus Street

London

SW1V 3EB

Employer's website

https://www.pimlicohealth.co.uk/ (Opens in a new tab)

Employer details Employer name

Pimlico Health @ The Marven

Address

46-50

Lupus Street

London

SW1V 3EB

Employer's website

https://www.pimlicohealth.co.uk/ (Opens in a new tab)