GP Receptionist/Administrator

Integrated Care System; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Pimlico Health at the Marven is seeking a part-time administrative team member to manage appointments and provide exemplary patient service. The role includes communication with patients, administrative duties, and interacting with clinicians to optimize patient care. Ideal candidates possess excellent communication skills and are flexible to support a busy practice environment.

Benefits

Company pension

Qualifications

• 1 year administrative experience required.
• 1 year experience in general practice preferred.
• GCSE or equivalent is preferred.

Responsibilities

• Book appointments for patients via telephone and reception.
• Deal with patient inquiries in person and over the phone.
• Liaise with clinicians and manage emails effectively.

Skills

Communication

Customer Service

Flexibility

Education

GCSE or equivalent

Job description

Pimlico Health at the Marven is a well-established innovativegeneral practice based in Pimlico. We provide an array of NHS services to ourpractice population of 14,500 from very modern premises. We are seeking ahighly motivated individual to join our administration/call handling team.Someone with excellent communication skills aligned to a professional attitudewith an outgoing, friendly personality.

This will be a part time role, with various shift timesincluding 12-6:30pm.

Main duties of the job

Book appointments for patients via the telephone once youhave established their clinical need and actively signposted them to the mostappropriate clinician.

Deal with patients on a face to facebasis when they arrive at the practice and be polite and courteous at alltimes.

Answer telephone calls and book patients in for same dayappointments.

Book appointments for patients who present at the receptiondesk as required.

Deal with patient telephone enquiries as and when theyarise.

Welcome and appropriately advise patients of the serviceswithin the practice.

Undertake administration duties as and when instructed.

Contact patients when required to book appointmentsrelating to recall schedules.

Be flexible and work with the team to cover holidays andsickness as required

Keep up to date with allocated tasks via system one.

Ensure emails are read and acted upon.

Liaise with clinicians and other staff as necessary

Play an integral role in educating patients about changeshappening in primary care, and how this may affect their care, offeringsuitable alternatives where appropriate by way of care navigation.

Create a positive image of the practice.

Be an active and supportive member of the reception teamand the whole practice team

Undertake mandatory training as per the practice trainingplan.

Other duties as directed by the partners, the businessmanager or operations manager

About us

We are a longstanding NHS GP Practiceproudly serving the Pimlico and Westminster communities. With over 14,000registered patients predominantly from our local catchment area, we provide awide range of dedicated healthcare services including diabetes management,paediatric clinics, chronic disease management, and a home visiting service.

Our practice collaborates closely withlocal NHS partners such as Westminster ONE, Healthshare, the community mentalhealth team, and is an active member of the South Westminster (PCN). PCNsacross England bring together GP practices, community services, mental health,social care, pharmacy, hospital, and voluntary services to deliver accessible,high-quality healthcare while optimising NHS resources and reducing barriers tocare.

Job responsibilities

Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.

This will be a part time role, with various shift times including 12-6:30pm.

Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.

As and when required deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.

Answer telephone calls and book patients in for same day appointments.

Book appointments for patients who present at the reception desk as required.

Deal with patient telephone enquiries as and when they arise.

Welcome and appropriately advise patients of the services within the practice.

Undertake administration duties as and when instructed.

Contact patients when required to book appointments relating to recall schedules.

Be flexible and work with the team to cover holidays and sickness as required

Keep up to date with allocated tasks via system one.

Ensure emails are read and acted upon.

Liaise with clinicians and other staff as necessary

Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.

Contribute to improving systems and procedures if identified.

Create a positive image of the practice.

Be an active and supportive member of the reception team and the whole practice team

Undertake mandatory training as per the practice training plan.

Attend team meetings as and when required.

Other duties as directed by the partners, the business manager or operations manager

Job Type: Part-time

Pay: £11.95 per hour

• Company pension

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative experience: 1 year (required)
• General Practice: 1 year (required)

Person Specification

Qualifications

• Experience:
• Administrative experience: 1 year required
• General Practice: 1 year required
• Education:
• GCSE or equivalent - preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.