GP Receptionist/ Admininstrator

Aneurin Bevan University Health Board; Brynmawr; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Brynmawr is looking for a GP Receptionist/Administrator. The role is a 9-month fixed term to cover maternity leave. Responsibilities include managing the appointment system, assisting patients, and supporting the multidisciplinary team. Candidates with Welsh language skills are encouraged to apply. Join a supportive environment and further your career in healthcare.

Benefits

Flexible working

Extensive training and development opportunities

Paid mandatory training

Occupational health support

Qualifications

• Basic numeracy and literacy skills e.g. GCSE/O Level, English and Maths.
• Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Administrative skills, including data entry, managing appointments, and handling correspondence.
• Excellent communication and interpersonal skills.
• Accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Self-motivated and able to work without supervision.
• Ability to work under pressure.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone, and electronic requests for appointments.
• Answer incoming phone calls and address callers' requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members, and external agencies.
• Organise patient appointments.

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

GP Receptionist/ Administrator - Brynmawr Medical Practice

An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Brynmawr Medical Practice.

9 months Fixed Term to cover maternity leave.

The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.

Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.

Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Organises patient appointments
  
  

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well-being Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Knowledge

Essential criteria

• Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
  
  

Qualifications/Experience

Essential criteria

• Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
• Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Administrative skills, including data entry, managing appointments, and handling correspondence
• Excellent communication and interpersonal skills
• Accuracy and attention to detail
• Ability to work independently and as part of a team
• Self-motivated and able to work without supervision
• Ability to work under pressure
  
  

Desirable criteria

• Experience of working with GP clinical systems
• Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
• Excellent organisational skills, ability to prioritise work to meet deadlines.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh