GP Receptionist/ Admininstrator

Integrated Care System; Brynmawr; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a GP Receptionist/Administrator for Brynmawr Medical Practice. This role is crucial for supporting the multidisciplinary team and ensuring smooth operations. Responsibilities include managing appointments, greeting patients, and liaising with external agencies. Basic numeracy and literacy skills along with customer-service experience are essential, and the ability to speak Welsh is desirable. The position offers excellent professional development opportunities in a supportive environment.

Benefits

Flexible working

Extensive training and development opportunities

Occupational health support

Qualifications

• Knowledge of administrative systems and patient information systems.
• Experience in a customer-facing role.
• Ability to manage appointments and handle correspondence.
• Familiarity with medical terminology and patient confidentiality protocols.
• Welsh language skills are desirable.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process requests for appointments.
• Answer incoming phone calls and address callers' requests.
• Signpost patients to the correct service.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to work under pressure

Customer-facing experience

Education

GCSE/ O Level in English and Maths

Tools

GP clinical systems

Job description

GP Receptionist/ Administrator - Brynmawr Medical Practice

An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Brynmawr Medical Practice.

9 months Fixed Term to cover maternity leave.

The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.

Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.

Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Maintain and monitor the practice appointment system
• Process personal, telephone, and electronic requests for appointments
• Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well-being Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC

Person Specification

Knowledge

• Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training

Qualifications/Experience

• Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
• Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Administrative skills, including data entry, managing appointments, and handling correspondence
• Excellent communication and interpersonal skills
• Accuracy and attention to detail
• Ability to work independently and as part of a team
• Self-motivated and able to work without supervision
• Ability to work under pressure
• Experience of working with GP clinical systems
• Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
• Excellent organisational skills, ability to prioritise work to meet deadlines.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.