GP Receptionist/Admin

NHS; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare practice is seeking a dedicated Receptionist to join their supportive team. This full-time role involves providing exceptional customer service, managing patient appointments, and assisting with administrative tasks in a dynamic environment. The practice prides itself on excellent patient care and staff retention, making it an exciting opportunity for someone looking to make a positive impact in the community. If you have a passion for helping others and thrive in a busy setting, this is the perfect role for you.

Qualifications

• Experience in customer service and primary care is essential.
• Ability to work unsupervised and prioritize tasks effectively.

Responsibilities

• Assist patients in accessing healthcare services efficiently.
• Manage appointment scheduling and handle patient queries.
• Perform clerical tasks and assist clinical staff as needed.

Skills

Customer Service Experience

Ability to use own initiative

Communication Skills

Computer Literacy

Education

NVQ Customer Care

NVQ in Health and Social Care

Tools

Computerised Appointment System

Job description

A Full-time Receptionist position has arisen at Stockbridge Village Health Centre working between the hours of 8am to 6:30pm, Monday to Friday. Experience of working in general practice is essential. Applicants should be computer literate. You will need to work unsupervised so the ability to use your own initiative and prioritise your work is essential.

Flexibility to cover holidays and staff sickness as and when required is a must.

The post is a permanent position, subject to satisfactory references, required employment checks appropriate to the post and a successful 6 month probation period.

Main duties of the job

Duties include but aren't limited to:

1. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
2. Provide general reception and administrative duties as part of a team.
3. Assisting other members of the practice team as required.
4. Provide a helpful and friendly service to patients.
5. Answer the telephones promptly ensuring that all in-coming lines are covered at all times.
6. Processing prescription requests.
7. Dealing with queries.
8. Coding of clinical letters (if appropriately trained).

About us

The practice has a list size of 8800 patients and is a well-established practice since the 1970s in the heart of the community. The practice prides itself on excellent patient care and has excellent staff retention.

We have a team of 12 administrative staff some of whom are also trained in more clinical areas such as phlebotomy. The senior management team consists of a Business Manager and a Practice Manager who provide essential support to the whole team.

There are three partners and four salaried GPs so you would be joining a young and supportive team.

We reward positivity, innovation and hard work. We are continually developing as an organisation so it is a really great time to join our practice.

We are a forward-thinking practice who have invested in the latest IT systems.

Job responsibilities

1. Making appointments for general surgeries and clinics over the telephone and at reception desk by use of computerised appointment system.
2. Dealing with queries or signposting them to the relevant member of staff, eg Doctor, District Nurse, Health Visitor, Practice Nurse etc.
3. Dealing with internal and external phone queries.
4. Filing/Scanning.
5. Entering requests for home visits on visit screen and informing the on-call doctor.
6. Accepting, issuing and ensuring that repeat prescriptions are signed and ready for collection within the specified time limits.
7. Sorting new patient medical records ready for summarising.
8. Dipstick testing of urine samples before being sent off to hospital.
9. Ensuring that all pathology samples are labelled correctly and sent.
10. Use your own judgement and effective communication skills.
11. Assisting clinical staff with clerical work, eg flu clinics etc.
12. Actioning tasks on a daily basis.
13. Knowledge of coding and/or summarising advantageous.
14. Knowledge of how to perform RMS referrals advantageous.

Person Specification

Experience

• Customer Service Experience
• Experience of working in primary care
• Coding of clinical Letters
• RMS referrals

Qualifications

• Working in a customer-facing industry
• NVQ Customer Care or NVQ in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.