GP Receptionist

Elm Lane & Chapeltown Surgery; Sheffield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A small friendly practice in Sheffield is looking for a Part Time GP Receptionist to join their team. The successful candidate will handle patient enquiries, process prescriptions, and support the practice team. Experience in a customer service or healthcare setting is preferred. This role offers flexible hours across two sites, contributing to a supportive healthcare environment.

Benefits

Onsite staff parking

Qualifications

• Previous reception or customer care experience.
• Previous experience in NHS/Healthcare setting.

Responsibilities

• Open and close surgery premises.
• Receive and direct the patients on arrival.
• Process requests for repeat prescriptions.
• Deal with all general enquiries.
• Ensure all urgent messages are completed daily.

Skills

Good communication skills

Organisational skills

Telephone handling skills

Confidentiality

Education

Good general standard of education including English and Maths (A to D)

Customer Care or Administration qualification or equivalent

Job description

We are looking for 1 Part Time (25hrs) GPReceptionist to join our small friendly practice team based at Elm Lane & ChapeltownSurgery. Applicantswould ideally have experience of working in a patient or customer serviceenvironment, have good telephone and computer skills, enjoy a varied job role,and be flexible in covering for colleagues during times of leave and at short notice sick leave.

A normal working week would consist of either working two full days (8:15am-6:15pm) and one mornings (8:15am-1:30pm) or one full day (8.30am-6.15pm) and three mornings (8.15-1.30pm).

Please apply through the NHS jobs website,reference A1111-25-0008

For furtherinformation or an informal visit please contact Kerry Holmes, Practice Manager, on0114 2455112

PLEASE NOTE Interviews will take place on TUESDAY 4 NOVEMBER 2025

Main duties of the job

Thesuccessful candidate will:

• Open and close surgerypremises, includingchecking and securing the premises at the end ofeach day.
• Receive and direct thepatients on arrival.
• Process requests for repeatprescriptions, ready for checking by a Doctor.Pass on all requests for home visits to the GP, ensuring carefulrecording of all relevant details.
• Deal with all generalenquiries, explain surgery procedures, make new and follow-up appointments overthe telephone or with direct patient contact.Receive and pass on messages for clinical and managerial staff.
• Ensure all urgent oroutstanding messages are completed at the end of your working day.
• Deal with all internal andexternalmail and scanning onto the clinical system, where required.
• File, record requests formedical records and photocopy medical records.
• Register new patients to thepractice andbook new patient checks, which will also include temporaryresidents.
• Liaise with other outsideagencies by telephone or email.
• Adopt and contribute to newprocesses.
• Undertake any other additionalduties as requested by the Partners or the practice manager.

It would be beneficial to haveaccess to your own car to enable you to work across both sites.

About us

• We are a well-organised team with an excellentestablished administration and managerial team, providing full support to allclinicians & staff.
• We are a SystmOne practice with an excellent use ofIT software such as AccuRx, MS Teams, CtheSigns, Ardens and the use of ourclinical software workflow management system.
• We are a two-site practice based in S5 and S35(branch site Chapeltown Surgery) covering a practice population ofapproximately 5,900 patients.
• We have a fantastic nursing team, consisting of 2 PracticeNurses, phlebotomist & HCA, providing full support to our practice GPs.
• We have dedicated pharmacy and physiotherapy support provided by SAPA5Primary Care Network (PCN).
• We are part of a well developed Primary CareNetwork, working as part of SAPA5 Primary Care Network (PCN).
• Training and career development opportunities inall roles is a key part of the practice ethos
• Onsite staff parking available.

Job responsibilities

Job Purpose

To provide a high quality front line reception service to our patients and colleagues.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary Responsibilities

Job description

Job responsibilities

Job Purpose

To provide a high quality front line reception service to our patients and colleagues.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary Responsibilities

• Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.

• Responsibility for checking and securing the premises, setting the security alarm.

• Tidying the reception areas and surgery at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.

• Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment, ensuring they are ready at the start of each clinic.

• Receiving and directing the patients on arrival in an efficient and polite manner.

• Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.

• Receiving and passing on messages for clinical and managerial staff.

• Receiving requests for repeat prescriptions and processing these on computer.

• Opening mail and ensuring that it is directed to the correct recipient as soon as possible.

• Organising letters, new prescriptions and repeat prescriptions to be checked and signed by the doctor.

• Filing and extracting patients records and any documents relating to these be it from paper or electronic records.

• Enter patient information accurately on to the computer as required.

• Pass on all requests for home visits to the GP, ensuring careful recording of all relevant details.

• Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.

• Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.

• Registration and documentation of new patients to the practice, including re-organisation of patient notes when they are received, ensuring new patient checks are carried out.

• Registration and completion of forms for temporary residents.

• Photocopying medical records.

• Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.

• Recording requests for medical reports, photocopies of notes etc. and invoicing for such items.

• Flexible to work extra to cover for holidays, sickness and other absences including working at either site, Elm Lane or Chapeltown.

• Willingness to adopt and contribute to new processes.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Ensure log off procedures are followed and computer passwords and smartcard codes are not shared amongst other team members.

General

All employees are required to:

• Abide by the Health and Safety at Work Act.

• Attend mandatory training regularly.

• Co-operate and liaise with departmental colleagues.

• Observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.

• Participate in an annual individual performance review.

• Participate in and contribute to team meetings.

• Respect confidentiality applying to all surgery areas.

• Work with the rest of the team in a polite and respectful manner.

• Work within the surgery no smoking policy.

• Work within the surgery policies and procedures.

All employees are expected to:

• Act in a way that recognizes the importance of peoples right, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation in relation to equality, diversity and rights of patients, carers and colleagues, co-workers, patients and visitors must be treated equally, irrespective of gender, ethnic origin, age disability, sexual orientation, religion etc.

• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.

• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

• Support and encourage harmonious internal and external working relationships.

This job description is not exhaustive and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly. It should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes.

Person Specification

Experience

• Previous reception or customer care experience
• Previous experience in NHS/ Healthcare setting

Skills

• Organisational skills.
• Good communication skills both oral and written.
• Good telephone handling skills.
• Ability to work calmly under pressure.
• Practice a high level of confidentiality.
• Full UK driving licence and access to a vehicle.

Qualifications

• Good general standard of education including English and Maths (A to D).
• Customer Care or Administration qualification or equivalent

Personal Attributes

• Teamwork.
• Self-motivated and reliable.
• Smart appearance.
• Ability to work independently.
• Personable, caring polite and patient.
• Flexible approach to work able to provide cover at short notice.
• Ability and willingness to acquire new skills.
• Ability to follow practice standards and operating procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.