GP Receptionist

Integrated Care System; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une organisation reconnue recherche un réceptionniste, premier point de contact pour les patients. Le rôle comprend la gestion des appels, l'accueil des visiteurs et la prise de rendez-vous, tout en garantissant l'intégrité des données. Les candidats doivent être organisés, sympathiques et capables de travailler dans un environnement dynamique, contribuant à une culture de travail positive.

Qualifications

• Éduqué à un niveau GCSE ou équivalent.
• Compétences en communication écrite et orale.
• Expérience dans un environnement de santé.

Responsibilities

• Gérer le point d'accueil et répondre aux patients.
• Planifier et annuler des rendez-vous via SystemOne.
• Maintenir à jour les dossiers des patients.

Skills

Communication

Gestion du temps

Travail en équipe

Compétences interpersonnelles

Résolution de problèmes

Education

GCSE en Mathématiques

GCSE en Anglais

NVQ niveau 2 en Santé et Services Sociaux

Tools

MS Office

Système SystemOne

Job description

We are seeking a professional, friendly, and organised receptionist to be the first point of contact for our business. You will be part of a supportive, team-oriented workplace where your contribution is valued every day.

Main duties of the job

Managing the front desk, coordinate administrative tasks, and ensure a smooth flow of operations by answering phone calls, greeting visitors, and scheduling appointments.

About us

We offer opportunities for growth, a positive work culture, and the chance to be the face of a respected organisation. If you are a people-person who thrives in a dynamic setting, this is the perfect role for you.

Job responsibilities

Key Responsibilities:

• Greeting and assisting patients via phone and in person.
• Booking, amending and cancelling appointment using SystemOne.
• Maintaining accurate and up to date patient records.
• Managing incoming and outgoing correspondence via email and letters.
• Confidentiality awareness and understanding of data protection (GDPR)
• Responsible for completing the receptions related administrations as well as completing day to day tasks.
• Registering patients on a day to day basis.
• Actioning prescription requests within 48 hours.
• Using your own judgement and communication skills to signpost patients as well as booking appointments from urgency.
• Divert calls and take messages ensuring accuracy and prompt appropriate delivery.
• Entering requests from home visits.
• To assist with opening and closing the practice.

Person Specification

Skills

• Excellent communication skills (written and oral.)
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.
• Effective time management (planning and organising.)
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Ability to multitask.

Qualifications

• Educated to GCSE level or equivalent.
• GSCE Mathematics and English - C or above.
• NVQ Level 2 in Health and Social Care.

Experience

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.
• Experience of using SystemOne.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.