GP Receptionist

Integrated Care System; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Bristol is seeking a motivated Medical Receptionist to join their dynamic team. The role involves managing front desk tasks, addressing patient inquiries, and ensuring a welcoming environment. Candidates should possess strong communication skills, empathy, and an ability to thrive in a fast-paced setting, with training provided for the right individual.

Benefits

Free parking

Training and support from a dedicated team

Opportunities for professional growth

Social events and well-being initiatives

Qualifications

• Experience as a medical receptionist or in administration is desirable.
• Good IT skills, particularly with Microsoft Office.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Handle phone inquiries and schedule appointments.
• Provide compassionate support to patients.

Skills

Communication

Customer Service

Organization

Empathy

Education

GCSE passes in Maths and English

NVQ in Customer Service or Administration

Tools

Microsoft Office

Electronic Medical Records systems

Job description

Are you looking for a new opportunity to develop your skills?

We are seeking a enthusiastic and reliable individual to join our team as a Medical Receptionist.

We have availability to cover the following shifts:

Monday: 13.00 18.30

Thursday: 07.30 13.00

Friday: 07.30 13.00, 13.00-18.30

What we are looking for;

• Enthusiastic and reliable team members
• Enjoy working in a fast-paced, ever-changing customer service environment
• Previous experience as a medical receptionist or in an administrative role is desirable but not essential, as training will be provided for the right candidate

What We Offer:

• Variety - no two days are the same!
• Opportunity to develop new skills and gain valuable experience
• Training and support from a dedicated team
• Additional hours available to cover holidays and sickness (to be agreed in advance).

If you are a motivated individual looking to grow your career in a supportive and engaging environment, we would love to hear from you!

Main duties of the job

Key Responsibilities:

• Front Desk:
• Greet patients and visitors in a courteous and friendly manner.
• Manage the check-in and check-out process efficiently.
• Ensure the reception area is tidy and presentable.
• Telephone Management:
• Answer and direct phone calls promptly and efficiently.
• Address enquiries and provide accurate information.
• Schedule and confirm appointments.
• Customer Service:
• Address patient concerns and escalate issues as necessary.
• Provide compassionate support to patients and their families.
• Ensure patient confidentiality is maintained at all times.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey information clearly and concisely.
• Professionalism:
• Maintain a professional appearance and demeanour.
• Handle stressful situations with calm and composure.
• Compassion:
• Demonstrate empathy and understanding towards patients.
• Provide supportive and compassionate care.
• Organisational Skills:
• Strong multitasking and time management abilities.
• Attention to detail and accuracy in record-keeping.
• Technical Skills:
• Proficiency in using office software (e.g., MS Office, appointment scheduling systems).
• Familiarity with electronic medical records systems is a plus.
• Experience:
• Previous experience in a reception or customer service role is preferred.
• Experience in a healthcare setting is an advantage.

About us

What We Offer:

• Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
• Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
• Professional Growth: We are a teaching and research practice with opportunities for professional development and to broaden your horizons.
• Free parking.

Job responsibilities

Key responsibilities of the role are:

Reception duties,greeting patients and managing the waiting area.

General administrative duties are required; answering callsand booking appointments, dealing with patient queries, registering patients,sending emails, scanning correspondence, booking hospital transport andliaising with other healthcare professionals.

This post includes opening and closing the Surgery.

Person Specification

Experience

• NHS experience, ideally as a medical receptionist in General Practice.
• Familiar with EMIS or experience of working with other electronic patient record systems.

Qualifications

• Good general education including GCSE passes in Maths and English or equivalent.
• Flexible approach with hours of work, being able to cover additional shifts as required.
• Excellent verbal and written communication skills.
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management.
• Able to demonstrate compassion, empathy and understanding.
• Able to work as part of a multi-skilled team.
• Able to remain calm under pressure.
• Able to work in a constantly changing environment.
• Able to work on own initiative and without direct supervision.
• Polite, friendly and articulate manner.
• NVQ in Customer Service or Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.