GP Receptionist

Job summary

Would you like to join our friendly and patient-centred team? We are looking for a part-time Receptionist to join our small but perfectly formed GP surgery.

Our Practice is in the town of Yate, which lies equidistant (12 miles) between the vibrant cities of Bristol and Bath. We are an extremely friendly and patient-centred practice that is experiencing huge growth due to new houses being built in the area.

We are looking for someone to work 23 hours per week at the following times:

Tuesday: 1.30pm - 6.45pm

Thursday: 8.15am - 6.30pm (with a 90 min lunch break)

Friday: 8.15am - 6.45pm (with a 90 minute lunch break)

Main duties of the job

The postholder will be the first point of contact for patients contacting the practice, either by phone, email, or in person. Main duties include:

1. Providing a welcoming and efficient reception service to all patients and visitors to the practice.
2. Using care navigation protocols to direct patients to the most appropriate appointment.
3. Providing administrative support to practice staff, including updating patient notes, filing medical documents, test results, and ordering repeat prescriptions.
4. Managing building opening procedures, including all premises checks required upon opening.

About us

We currently offer predominantly same-day access, which is very much appreciated by our patients, leading to high satisfaction with appointment availability. We have developed a fantastic reputation within the local community and strive to provide excellent care.

Our practice has a list size of around 6,000 patients and provides care on a named doctor basis. There are 2 GP Partners and 3 Salaried GPs, along with a highly skilled multidisciplinary team including Nurses, an HCA, Clinical Pharmacist, Physician's Associate, Paramedic, Physiotherapist, and Mental Health Nurse.

We offer 6 weeks holiday plus bank holidays (pro-rata).

Date posted: 24 April 2025

Pay scheme: Other

Salary: £12.33 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: B0177-25-0003

Job locations: Wellington Road, Yate, Bristol, BS37 5UY

Job description

Please see attached supporting document section for a complete job description and person specification.

Person Specification

Personal Qualities (Essential)

• Excellent interpersonal and communication skills
• Awareness of confidentiality in the workplace
• Ability to work under pressure and multitask

Disclosure and Barring Service Check (Essential)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the DBS will be required to check for any previous criminal convictions.

Experience (Essential)

• Previous experience in a similar role
• Previous administrative experience
• Good IT literacy

Desirable

• Previous NHS experience
• Basic knowledge of medical terminology
• Experience with clinical IT systems such as EMIS

Employer details

Employer name: Wellington Road Family Practice

Address: Wellington Road, Yate, Bristol, BS37 5UY

Website: https://www.wellingtonroadfamilypractice.co.uk/