GP Reception, Site Coordinator

NHS; Pudsey; On-site; GBP 26,000 - 28,000; Full time

Job summary

A national health organization is looking for a GP Reception Site Co-ordinator to ensure the smooth running of the reception area. You will support patient needs and manage a team in a fast-paced environment. Essential experience in supervising staff is required, along with strong communication skills and the ability to handle difficult conversations. This role offers a pay range of £26,598 to £27,651 per year, with flexibility for part-time or full-time work.

Qualifications

• Essential experience supervising people in a fast-paced service environment.
• Desirable working knowledge of medical terminology.
• Desirable experience in maintenance and servicing programs.

Responsibilities

• Support team to deliver patient needs through training.
• Ensure reception area runs smoothly and is welcoming.
• Act as first point of contact for clinicians and staff.
• Resolve health and safety issues with relevant parties.
• Manage staffing and service levels, conducting performance reviews.
• Maintain safety and cleanliness of the premises.
• Lead on updates to the practice website and service improvements.

Skills

Strong communication skills

Ability to manage difficult conversations

Ability to work under pressure

Ability to build strong working relationships

Job description

Overview

GP Reception Site Co-ordinator based at Robin Lane Health & Wellbeing Centre. Part-time or full-time Monday - Friday; must be able to start at 8am and finish at 18:30 on some days. This advert may close early should the right candidate be found.

Responsibilities

• Supporting your team to deliver and fulfil patient needs with continued on the job training and development of your team
• Ensure the smooth running of the reception area and surgery so that it is welcoming, friendly and clean
• Act as the first point of contact for all clinicians and other surgery staff, regarding any concern or issue, resolving where possible and/or feeding up the reporting line
• Take the lead on resolving H&S and maintenance issues and liaising with contractors and ensuring your line manager is kept up to date
• Managing people: staffing and service levels (holiday, overtime, absence); regular 1-1 meetings and performance reviews; mentoring and motivating the team
• Organisational duties: ensure posters and patient information leaflets are replenished; ensure the practice opens/closes on time; lead on inductions for new staff/locums/trainees; manage GP rotas and leave approvals; coordinate best use of clinical rooms; oversee patient feedback processes
• Maintain premises and safety: lead on H&S and maintenance issues; ensure premises are clean, secure and fire-protected; arrange maintenance contracts; monitor servicing/repairs; annual checks (fire alarm, Legionella); manage stationery and procurement; maintain relevant records
• Support the Patient Experience framework and provide information for assurance reporting
• Encourage service improvements and keep the practice website updated with necessary changes

Requirements

• Experience: Essential – Previous experience of supervising people in a fast-paced service environment
• Desirable – Working knowledge of medical terminology
• Desirable – Experience in maintaining maintenance, repairs and servicing programs
• Skills: ability to manage difficult conversations with patients and colleagues; strong communication skills; ability to work under pressure; ability to build strong working relationships within the team and with external partners

About the Employer

Clinicare Health Support Services Ltd is a forward-thinking organisation operating in a fast-paced environment. The role involves working with motivated and supportive colleagues and collaborating with the Primary Care Network to improve access for patients.

Details

• Pay: £26,598 to £27,651 per year (Pro-rated) – Pending successful completion of 6 month probation
• Contract: Permanent
• Working pattern: Full-time or Part-time
• Date posted: 07 October 2025
• Location: Robin Lane Health & Wellbeing Centre, Robin Lane, Pudsey, West Yorkshire, LS28 7DE
• Reference number: E0146-25-0014

Additional Information

Disclosure and Barring Service (DBS) check is required. This post is subject to the Rehabilitation of Offenders Act exceptions. Applications from all suitably qualified candidates are welcome in line with EEO policies.