GP Prescription clerk/ Receptionist

NHS; Sutton-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

An opportunity for a Prescription Clerk/Receptionist has opened at a leading GP practice in Sutton-in-Ashfield. Ideal candidates should possess excellent customer service and data entry skills, thrive in a busy environment, and be willing to learn. The role includes processing prescriptions, supporting the reception team, and managing patient queries in a supportive practice recognized for its outstanding care.

Benefits

NHS pension or NEST options

Full training provided

Qualifications

• Good general education needed with emphasis on English and Maths.
• Experience in reception roles and customer care essential.
• IT skills for data entry and working under pressure required.

Responsibilities

• Handling high volumes of repeat prescriptions and patient queries promptly.
• Data entry into Patient records using SystmOne.
• Registering new patients and managing general enquiries.

Skills

Customer Service

Data Entry

Communication

Education

GCSE Mathematics C or above

GCSE English C or above

NVQ II in Customer Care

CLAIT/ECDL Qualification

Tools

SystmOne

Job description

Woodlands Medical Practice is a friendly, 5 GP practice in Sutton-in-Ashfield with approximately 11,500 patients. We obtained an Outstanding rating with the CQC and are committed to providing patient-centred care in a happy, supportive, and well-organised working environment.

An exciting opportunity has arisen for a Prescription Clerk/Receptionist to join our busy Administration team. The ideal candidate will be reliable, flexible, and have a can-do attitude. They should be highly motivated, able to work under pressure to meet deadlines, and demonstrate exceptional customer service skills. The ability to prioritise workloads and communicate effectively with all staff groups is essential. Excellent keyboard skills, accurate data entry, and a keen eye for detail are required. A medical background is preferable but not essential, as full training will be provided.

Working pattern

Working over a 3-week rota: week 1 as a Prescription Clerk (25 hours, 8:30 am - 1:30 pm), and weeks 2 and 3 as part of the reception team (25 hours per week, starting at 8 am or ending at 6:30 pm). The team covers this service Monday to Friday, with evenings and Saturdays on a rota basis.

Main duties of the job

• Processing high volumes of repeat prescriptions and handling patient queries promptly in a busy environment, via printed slips, paper requests, online requests, and emails.
• Data entry into Patient records using the clinical system, SystmOne.
• Handling prescription queries face-to-face and over the phone from patients, family, carers, district nurses, pharmacies, and hospitals.
• Updating medication lists from clinic letters or hospital discharge summaries.
• Checking when medications are due for review and scheduling reviews if appropriate.
• Making appointments, signposting patients, giving results, booking ambulance transport, handling home visit requests, and liaising with other providers.
• Registering new patients and temporary residents, greeting and directing visitors, managing emergency prescriptions, collecting payments for non-NHS services, and dealing with general enquiries and complaints.

About us

We are a friendly, forward-thinking practice with five partners, based in Sutton-in-Ashfield. We are part of the Ashfield North Primary Care Network, collaborating with four other practices to serve our patients. With a patient list of approximately 11,500, we foster a team ethos and provide an open, supportive environment. Our values have helped us achieve an Outstanding CQC rating in all areas.

We are also a teaching practice, supporting GP Registrars and Foundation Year 2 doctors, and committed to staff development.

• Salary aligned with the national minimum wage for reception roles, with an uplift for Prescription Clerk roles.
• NHS pension or NEST options.

Job responsibilities

As detailed in the original description, including providing a professional repeat prescription service, supporting the reception team, maintaining accurate records, and ensuring smooth practice operations.

Person Specification

Qualifications

• Good general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQ II in Customer Care
• CLAIT/ECDL Qualification

Experience

• Experience working with the public and in reception roles
• Customer care experience
• IT skills including data entry and retrieval
• Experience in a confidential environment and working under pressure
• Experience in a GP practice and with systems like SystmOne and Repeat Prescription systems is preferable.

Other

This role is subject to a Disclosure and Barring Service check, in accordance with legal requirements.