GP Practice receptionist / Administrator

Integrated Care System; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in London is looking for a courteous and efficient Receptionist to join their practice team. The role involves greeting patients, managing appointments, and supporting the practice team in administrative tasks. Ideal candidates will possess strong communication skills and experience in a healthcare setting. A starting salary of £24,441 is offered for this full-time position.

Qualifications

• Previous experience in a healthcare or medical practice setting (desirable).
• Excellent interpersonal and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and assist patients in a professional and efficient manner.
• Process appointment requests from patients in person and via telephone.
• Maintain strict confidentiality regarding all patient and staff information.
• Promote and maintain health, safety, and infection control.

Skills

Communication skills

Organizational skills

Customer service skills

Time management

Tools

EMIS Web

Job description

Overall Objective:We are looking for a courteous, efficient, and effective Receptionist to join our practice team. Reporting to the Practice Manager and Reception manager, the candidate will provide general assistance to the Practice team, while projecting a positive and friendly image to patients and visitors in person, via telephone, and email.

Main duties of the job

Reception Duties

• Greet and assist patients in a professional, courteous, and efficient manner.
• Liaise effectively with members of the Practice team and other healthcare professionals.
• Issue completed repeat prescriptions, ensuring accurate checks of patient names and addresses.
• Be flexible to cover all reception areas as required.

Appointment Management

• Process appointment requests from patients in person and via telephone.
• Handle requests for home visits in line with Practice protocols.
• Register new patients accurately using the clinical system and update medical records accordingly.
• Manage patient demographic changes, including change of address and contact details.
• Handle repeat prescription requests in accordance with Practice guidelines.
• Maintain an understanding of the Practice area and patient registration criteria.

Telephone and Communication Systems

• Use the telephony system effectively and confidently, with a good understanding of its functions.

Administrative & General Duties

• Restock clinical and non-clinical rooms as needed.
• Support building security by understanding alarm systems and ensuring doors and windows are secure.
• Prepare refreshments for clinicians as needed and perform other administrative duties as directed by the Practice Manager or Partners.
• Act as a chaperone for patients when required.

About us

Mayfield surgery are based in the heart of the Roehampton community and have a friendly and supportive practice team.

We are an enthusiastic and forward-thinking team of health care professionals and administrative colleagues, committed to multi-disciplinary team working and offering patient centered high quality care.

We use total a "Total triage" or "Modern general practice" pathway which ensure that all patient medical request are reviewed by a clinician, prior to appointments being offered. This means that we can ensure the patients are seen by the appropriate service.

The Practice uses Accurx and Docman for Workflow management. We also outsource medical report requests.

Practice information:

GP Training Practice

PMS Practice

Practice list size 6,800

3 Partners, 3 Salaried GPs, 1 Advance Nurse Practitioner, 1 Practice Nurse, 1 Nurse Associate, 1 Mental Health Liaison worker and 1 Drug and alcohol counsellor.

ARRS roles including Pharmacists. Social Prescriber, first contact physiotherapist, and Health and Wellbeing Coach

GP led long term condition clinics.

High QOF achievement

CQC rating of good across all areas.

Strong links with PRIME PCN, Wandsworth GP federation and Wandsworth ICB team.

Job responsibilities

Reception Duties

• Greet and assist patients in a professional, courteous, and efficient manner.
• Liaise effectively with members of the Practice team and other healthcare professionals.
• Issue completed repeat prescriptions, ensuring accurate checks of patient names and addresses.
• Be flexible to cover all reception areas as required.

Appointment Management

• Process appointment requests from patients in person and via telephone.
• Handle requests for home visits in line with Practice protocols.
• Register new patients accurately using the clinical system and update medical records accordingly.
• Manage patient demographic changes, including change of address and contact details.
• Handle repeat prescription requests in accordance with Practice guidelines.
• Maintain an understanding of the Practice area and patient registration criteria.

Telephone and Communication Systems

• Use the telephony system effectively and confidently, with a good understanding of its functions.

Administrative & General Duties

• Restock clinical and non-clinical rooms as needed.
• Support building security by understanding alarm systems and ensuring doors and windows are secure.
• Prepare refreshments for clinicians as needed and perform other administrative duties as directed by the Practice Manager or Partners.
• Act as a chaperone for patients when required.

Confidentiality

• Maintain strict confidentiality regarding all patient and staff information.
• Share information only with authorised individuals in line with Practice policies and data protection regulations.

Health & Safety

• Promote and maintain health, safety, and infection control in accordance with Practice policies and procedures.
• Identify and report risks or hazards promptly.
• Maintain a clean and safe work environment and participate in mandatory infection control training annually.

Equality, Diversity & Inclusion

• Uphold and promote the equality, diversity, and rights of patients, carers, and colleagues.
• Treat everyone with dignity and respect, ensuring a welcoming and inclusive environment.

Personal & Professional Development

• Engage in ongoing training and development activities, including annual performance reviews.
• Maintain a personal record of learning and development.
• Support the development of others by sharing knowledge and demonstrating tasks.

Quality Improvement

• Proactively identify and report issues or risks that may impact service quality.
• Reflect on personal and team performance to drive improvements.
• Work collaboratively with internal and external teams to support patient care.
• Manage time and resources efficiently to contribute to effective service delivery.

Communication

• Communicate effectively with team members, patients, and carers to ensure high-quality care and smooth operations.
• Recognise and accommodate diverse communication needs, such as the use of sign language.

Service Implementation

• Apply and adhere to Practice policies, standards, and guidance in daily tasks.
• Participate in discussions and audits to improve services and performance.

Requirements

• Previous experience in a healthcare or medical practice setting (desirable).
• Familiarity with EMIS Web or similar electronic medical record systems (desirable).
• Excellent interpersonal and communication skills.
• Strong organisational and time management abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Knowledge of medical terminology and patient confidentiality protocols.

Person Specification

Experience

• Must have good communication and customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceStarting salary 24,441