GP Practice Receptionist-25 hour/week -12 Months Fixed Term

NHS; Stalybridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Stalybridge is seeking a GP Practice Receptionist for a 25-hour workweek. The ideal candidate will possess excellent customer service skills and the ability to multitask in a busy environment. Responsibilities include greeting patients, managing appointments, and assisting with inquiries. Flexibility is required to cover various shifts. This position does not allow remote work.

Qualifications

• Experience in customer service is essential.
• Ability to multitask in a busy environment.
• Computer literacy is required.

Responsibilities

• Greeting and welcoming visitors.
• Scheduling appointments and managing prescriptions.
• Assisting with patient inquiries and phone calls.

Skills

Customer service skills

Multitasking

Computer literacy

Tools

Docman 10

Job description

Overview

GP Practice Receptionist-25 hour/week -12 Months Fixed Term

St Andrews House Medical Centre, Stalybridge, Greater Manchester SK15 2AU

Medical Receptionist

25 hours per week- flexibility needed

We are a friendly three-partner GP Practice in the Stalybridge, Tameside area, and we are looking to recruit a medical receptionist to join our busy team. As the front of the house for the Practice, you should enjoy working with the general public and dealing with their enquiries; excellent customer service skills are therefore essential.

Main duties

• Greeting and welcoming visitors
• Scheduling
• Carrying out requests from management as needed
• Maintaining stock and ordering supplies
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Any other duties required by the GP practice and consistent with the role

Work remotely: No

Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

About us

Experience

The right candidate should be able to evidence their customer care experience as this is essential as well as being computer literate and be able to multi task in a busy environment.

Flexibility

The job also does rely on a certain amount of flexibility to cover holidays and sickness- flexible over 5 days Mondays to Fridays

Start Date: ASAP

Job responsibilities

As front of house for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. A main part of the job will be booking patients in, ordering prescription requests on the computer, actioning tasks from the doctors, answering the telephone and dealing with patient enquiries. Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

Person Specification

Experience

• We invite applications from candidates with previous customer service experience. The candidate will be able to multitask in a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.