GP Practice Receptionist

Integrated Care System; Abertillery; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare organization in Abertillery seeks a Receptionist to provide essential support to the multidisciplinary team. Responsibilities include managing appointments, greeting patients, and ensuring effective communication with healthcare providers. Candidates should possess excellent communication skills, GCSEs in Mathematics and English, and experience in a healthcare setting.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in a health care setting.
• Experience of administrative duties.
• Experience of working with the general public.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal and telephone requests for appointments.
• Direct requests for information to the administrative team.
• Support clinical staff with general tasks as requested.

Skills

Excellent communication skills (written and oral)

Ability to work as a team member and autonomously

Problem solving and analytical skills

Good interpersonal skills

Effective time management

Education

GCSE Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

AMSPAR Receptionists Qualification

Tools

Office

Outlook

Vision or EMIS

Job description

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.

To act as the central point of contact for patients, beresponsible for the distribution of information, messages and enquiries for theclinical team, liaise with multi-disciplinary team members and externalagencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilitiesof a Receptionist. There may be, on occasion, a requirement to carry out othertasks. This will be dependent upon factors such as workload and staffinglevels:

a.Maintainand monitor the practice appointment system

b.Processpersonal, telephone and e-requests for appointments

c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

d.Signpostpatients to the correct service

e.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

f.Codedata on the clinical IT system

g.Photocopydocumentation as required

h.Dataentry of new and temporary registrations and relevant patient information asrequired

i.Inputdata into patients healthcare records as necessary

j.Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team

k.Manageall queries as necessary in an efficient manner

l.Carryout system searches as requested

m.Maintaina clean, tidy, effective working area at all times

n.Monitorand maintain the reception area and notice boards

o.Supportall clinical staff with general tasks as requested

About us

AbertilleryGroup Practice is a value-based, team-driven GP practice focused on providingbest quality of care to our patients.Allstaff are to recognise the significance of collaborative working. Teamwork isessential in multidisciplinary environments. Effective communication isessential and all staff must ensure they communicate in a manner which enablesthe sharing of information in an appropriate manner.

Job responsibilities

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Person Specification

Qualifications

• - Educated to GCSE level or equivalent
• - Experience of working with the general public
• - Excellent communication skills (written and oral)
• - Competent in the use of Office and Outlook
• - Effective time management
• - Ability to work as a team member and autonomously
• - Good interpersonal skills
• - Problem solving and analytical skills
• - Ability to follow policy and procedure
• - Polite and confident
• - Flexible and cooperative
• - Motivated
• - Forward thinker
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure
• - GCSE Mathematics and English (C or above)
• - AMSPAR Receptionists Qualification
• - NVQ Level 2 in Health and Social Care
• - Experience of administrative duties
• - Experience of working in a health care setting
• - GP system user skills (Vision or EMIS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.