GP Practice Manager

Integrated Care System; Winsford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a full or part-time Practice Manager to lead a dedicated team at High Street Medical Practice in Winsford. The role involves managing daily operations, working with GP partners, and developing strategic goals to enhance patient care in a diverse community.

Qualifications

• Proven leadership in managing a team, budgets and operations.
• Experience in NHS, GP Practice or Primary Care management.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Lead the day-to-day management of High Street Medical Practice.
• Oversee staff leadership, finance, compliance, and patient services.
• Promote a culture of continuous improvement and collaboration.

Skills

Communication skills

Problem solving

Leadership

Financial management

Education

Degree or equivalent experience in healthcare/business management

Tools

EMIS Web

AccuRx

Docman

Job description

Areyou a dynamic and experienced leader with a passion for achieving highstandards of patient care and operational excellence?

HighStreet Medical Practice is seeking a highly motivated and skilled full orpart-time Practice Manager with strong financial and business pedigree to leadour team and support the delivery of high-quality primary care to a diverse andgrowing patient population.

Main duties of the job

Weoffer a competitive salary commensurate with experience.

Thesuccessful candidate will lead a dedicated team of administrative and clinicalstaff, ensuring the practice runs smoothly and efficiently on a day-to-daybasis. They will work alongside our supportive GP partners to overseeoperations, manage staff, handle compliance, and drive service improvement.

Thesuccessful candidate with have excellent leadership, communication, andorganisational skills, as well as experience in managing people, systems, andresources. You will be a key figure in the practices development, workingclosely with the local Primary Care Network (PCN), the Integrated Care Board(ICB) and other partners.

About us

Why Join High Street Medical Practice?

Here at High Street, we pride ourselves on our patient-orientated approach, where continuity of care is a priority. We score highlyon patient satisfaction surveys and are proud members of the Winford Care Community.

Here are just some of our key attributes

Based in a modern, well-equipped health centre

• Committed and forward-thinking GP partners
• Friendly, experienced clinical and admin team
• Strong links with local services and PCN
• Work hard to impact a diverse community.

Job responsibilities

The Practice Manager has a key leadership role at High Street and is responsible for the effective, efficient and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including staff leadership, finance, compliance, patient services and strategic planning. Based within the Dene Drive Medical Centre, the role requires strong organisational, communication and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements and help shape the future direction of primary care in the local community.

About us

We are a well-established traditional, family orientated GP practice located on the ground floor of the modern, purpose-built Dene Drive Medical Centre in Winsford.

Our practice serves over 7000 patients in a diverse community with a wide range of health needs, including long-term condition management, mental health, safeguarding and social complexity. We are proud to support a population with significant health inequalities and we work closely with local partners to deliver joined-up care that meets the needs of our community.

The Winsford population is a vibrant mix of families, young adults, as well as older residents. This role offers an opportunity to work at the heart of a community where compassionate leadership and operational excellence can make a significant difference.

Sitting in the delightful Cheshire countryside, but with close motorway and train links to vibrant cities including Manchester and Liverpool, Winsford offers a welcoming environment to work.

Job responsibilities

Leadership and Operational Management

Lead the day-to-day management of High Street Medical Practice, ensuring the delivery of efficient, high-quality services to patients.

• Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team.
• Promote a culture of continuous improvement, collaboration and accountability.
• Oversee implementation and compliance with practice policies, CQC standards and clinical governance requirements.

Strategic and Business Development

Work alongside the GP Partners to develop and implement the practices strategic goals.

• Identify and develop opportunities for service improvement, income generation and patient access.
• Analyse performance data (e.g., QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.

Human Resources

Oversee recruitment, induction, appraisals, training and staff development.

• Handle HR issues including absence management, disciplinary processes and staff wellbeing.
• Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice.

Finance and Resource Management

Manage the practice budget, payroll and financial planning in collaboration with accountants and GP Partners.

• Oversee claims, invoicing and maximisation of income through enhanced services and PCN funding streams.
• Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts.

Patient Services and Communications

Ensure delivery of responsive, inclusive and culturally sensitive patient services.

• Oversee complaints handling, patient feedback and the Patient Participation Group (PPG).
• Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients.

IT and Systems Oversight

Ensure effective use of EMIS Web, AccuRx, Docman and other digital tools for clinical and administrative workflows.

• Manage data protection (GDPR), information governance and IT system resilience.
• Support clinical coding, audit processes and data quality improvement.

Partnership Working and Representation

Represent the practice at PCN, locality, ICB and other stakeholder meetings.

• Foster productive relationships with the Winsford PCN partners, local pharmacies, community services and voluntary organisations.
• Act as the point of contact for NHS England, ICB, CQC and other regulatory bodies.

Person Specification

Communication Skills

• Excellent interpersonal, written and verbal communication skills
• Experience working with diverse populations or in community health settings

Qualifications

• Degree or equivalent experience in healthcare/business management

Problem Solving

• Able to manage competing demands, think strategically and solve problems under pressure
• Experience of business continuity or risk management planning

Leadership Skills

• Demonstrable leadership with ability to motivate and develop a team
• Experience of change management or quality improvement projects

Experience

• Proven leadership in managing a team, budgets and operations
• NHS, GP Practice or Primary Care management experience

Knowledge

• Understanding of HR, finance, health & safety, data protection and NHS policy
• Familiarity with QOF, Enhanced Services, PCN requirements

IT Skills

• Proficient in Microsoft Office and ability to learn clinical systems
• EMIS Web, AccuRx, Docman and NHS digital platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.