GP out of hours Triage Nurse

PAN TRADE; Chester; On-site; GBP 37,000 - 45,000; Part time

Job summary

A leading health service provider is seeking a part-time GP out of hours Triage Nurse to prioritize and assess urgent medical needs over the phone. The role requires a Registered Nurse with excellent communication skills and the ability to manage clinical decision-making in a multidisciplinary team setting.

Benefits

Relocation package up to £8,000

Three weeks' induction program

Qualifications

• Registered Nurse (Adult) with at least 3 years of post-registration experience.
• Experience in telephone triage is essential.
• Evidence of ongoing professional development.

Responsibilities

• Assess all presentations to the Out of Hours Service using clinical decision software.
• Prioritise patients based on clinical assessments and manage workload.
• Ensure effective communication with patients while recording comprehensive histories.

Skills

Excellent communication skills

Good organisational skills

Ability to manage and prioritise workload

Extensive current clinical knowledge

Education

RN1: Adult Nurse

Tools

Clinical decision software

Job description

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Job Summary

Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs and face to face assessment prioritisation of patients streamed to the Urgent Treatment Centre from A&E.

Job Summary

Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs and face to face assessment prioritisation of patients streamed to the Urgent Treatment Centre from A&E.

GPOOHs works when GP surgeries are closed covering evenings, weekends, overnights and Bank Holidays. This is a multidisciplinary team working to support patients of West Cheshire GP surgeries and visitors to the West Cheshire area.

• We offer arelocationpackage of up to £8,000**
  
  

Therelocation package is for anyone who would need to relocate in order to take up employment with Cheshire and Wirral Partnership. Terms and conditions apply.

Main duties of the job

• Using clinical decision software to assess all presentations to the Out of Hours Service, prioritising all calls whilst maintaining good public relations and promoting effective timely access to care.
• Using clinical decision software to assess patients who are streamed to the Urgent Treatment Centre from A&E and referring them to the most appropriate healthcare setting (e.g. Primary Care Unit, GP Out of Hours, Extended Hours,community services and home care advice).
• Ensuring contemporaneous record keeping within the embedded clinical decision software.
• To communicate effectively and skilfully with the use of observational and active listening skills and dialogue to ensure that comprehensive patient histories are recorded.
• To be accountable for autonomous clinical decision making whilst managing unpredictable workload.
• To provide evidence based healthcare advice, maximising opportunities for health education/health promotion.
• To organise the prioritisation and flow of patient referrals to the multidisciplinary team of call operators, drivers, nurse clinicians and doctors, highlighting and recording significant events.
• Responsible for highlighting safeguarding risks, identified in the triage process and initiating adult and child protection policies in line with Trust guidance.
• To participate in the management of the 24 hour final days pathway and in sudden and expected deaths.
  
  

About Us

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. We also provide specialist services for the North West as a whole.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.We also offer up to three weeks' induction, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you hit the ground running with CWP.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

373-NBH0774

Job locations

1829 Building

Chester

CH2 1BQ

Job Description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.Good luck with your application. We hope to welcome you to Team CWP very soon!

Job Description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• RN1: Adult Nurse
  
  

Knowledge and Expertise

Essential

• Excellent communication skills - written and verbal
• Good organisational skills
• Ability to manage and prioritise workload
• Extensive current clinical knowledge
• IT literate with good keyboard skills
  
  

Desirable

• Previous experience of facilitating clinical supervision
  
  

Experience

Essential

• A Registered Nurse (Adult), currently practising with a minimum of 3 years post-registration experience within a community/primary care and/or A&E triage setting
• Previous experience in telephone triage
• Evidence of on-going professional development
  
  

Desirable

• Previous experience of face to face triage/clinical streaming
  
  

Person Specification

Essential

• A Registered Nurse (Adult), currently practising with a minimum of 3 years post-registration experience within a community/primary care and/or A&E triage setting
• Previous experience in telephone triage
• Evidence of on-going professional development
  
  

Desirable

• Previous experience of face to face triage/clinical streaming
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

1829 Building

Chester

CH2 1BQ

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

1829 Building

Chester

CH2 1BQ

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals

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