GP IT Support Engineer

Integrated Care System; Truro; Hybrid; GBP 29,000 - 37,000; Full time

Job summary

A statutory NHS organisation is seeking a GP IT Support Engineer to provide technical support and manage system configurations across practices in Cornwall and Isles of Scilly. The successful candidate will enhance digital infrastructure, ensuring continuity of care in primary healthcare settings.

Benefits

Discount schemes

Optional pension and life assurance

Flexible working

Qualifications

• Experience in a support role is required.
• Expert knowledge of fault finding and repair of IT hardware.
• Good understanding of TCP/IP protocols.

Responsibilities

• Install, configure, and maintain IT equipment in general practice.
• Provide first and second level technical support.
• Assist with hardware refresh programs.

Skills

Fault finding and resolution

IT hardware and equipment diagnosis

Microsoft operating systems

Client connectivity issues

Data protection knowledge

Directory Service principles

Remote management tools

Education

Diploma level IT qualification

Job description

Go back NHS Cornwall and Isles of Scilly Integrated Care Board

GP IT Support Engineer

The closing date is 29 July 2025

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:

improving the health of children and young people

supporting people to stay well and independent

acting sooner to help those with preventable conditions

supporting those with long-term conditions or mental health issues

caring for those with multiple needs as populations age getting the best from

An exciting opportunity has arisen within the general practice (GP) IT support team for an enthusiastic individual to join our team as a GP IT support engineer.

You will have opportunity to support the delivery of high-quality digital infrastructure and IT support services across its network of practices and partner sites.

The successful candidate will be responsible for providing technical support, managing system configurations, assisting in the rollout of digital projects, and ensuring the effective setup and maintenance of IT systems and equipment. This role is integral to maintaining continuity of care through dependable digital services, especially in the dynamic environment of primary healthcare.

Main duties of the job

The post holder will assist their line manager in the support of the Cornwall and Isles of Scilly GP community's IM&T estate.

Their responsibilities and duties will include:

• The installation, configuration, maintenance and support of all IT end user equipment and installed software in use throughout general practice.
• The team is responsible for providing first and second level technical support, project based work and service delivery. This can include application, system, and hardware related technical support, being the technical lead on projects and installations covering all of the ICB's IT services.
• Assist with device refresh programmes by managing the installation and replacement of hardware within general practice and liaising with other teams and third parties as required until conclusion of the project.
• Ability to install data and/or voice network hardware and cabling, including Cat 5e and Cat 6, to internationally recognised standards.
• Training end users in the effective use of their IT equipment and software irrespective of the ability and seniority in general practice.
• The installation, configuration, maintenance and support of both Commercial Off The Shelf (COTS) and bespoke applications such as MS Windows, MS Office, Foundation Clinical Systems (EMIS/TPP) ancillary systems and other associated software.
• Undertake proactive maintenance and troubleshooting of hardware faults and incidents with Windows desktop operating systems and supported applications

About us

We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.

We are looking for people whose personal values and behaviours align with the NHS values outlined in the NHS Constitution and our own values and behaviours.

You can look forward to excellent benefits including discounts schemes, optional pension and life assurance, flexible working, and much more.

Job responsibilities

Please view the attached job description and person specification for more specific information about this post.

For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.

Person Specification

Person specification

• Diploma level IT qualification or equivalent experience.
• Experience in working in a support role.
• Expert knowledge and experience in fault finding and resolution on a wide range of IT hardware and equipment (PCs, Printers, Laptops and Tablets etc).
• Expert knowledge and experienced in fault finding and the repair of Microsoft operating systems and desktop products. Including Windows and Office all versions.
• Expert knowledge and experienced in fault diagnosis and the repair of client connectivity issues on both wide and local area networks, using standard TCP/IP protocols.
• Knowledge of the Data protection act and IT related security, including firewall principles and antivirus software.
• Good understanding of the principles of a Directory Service.
• Ability to use IP based remote management, support tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NHS Cornwall and Isles of Scilly Integrated Care Board

£29,970 to £36,483 a yearexcludes 25/26 pay award