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A dynamic health care organization is seeking a Health Care Assistant to support the needs of frail patients in Hitchin area. This role involves working collaboratively with multidisciplinary teams to deliver patient-centric care, focusing on clinical assessments, support, and personalized care plans. Join a forward-thinking environment dedicated to improving health and wellbeing of our patients in need.
Frailty is a condition affecting older people in which their bodys ability to cope with events, such as infection, medication or environmental changes, is impaired and they are vulnerable to falls, disability and admission to hospital. Patients with frailty may also have other long term medical conditions. Housebound frail patients in particular can struggle to access pro-active health care. Personalised care planning is aimed at improving their health and wellbeing and preventing adverse outcomes.
This post is part of the Additional Roles Reimbursement Scheme (ARRS) for Primary Care Networks (PCNs).
The GP Health Care Assistant will play a key role working with our Frailty Specialist Clinical Practitioner (FSP) and the wider the multi-disciplinary team, delivering excellent, patient-facing care. You will visit frail, housebound patients in their own homes, returning to a GP practice for debriefing, team-working and administrative purposes. You may also spend some time undertaking work within the Hitchin & Whitwell practices, providing services for their diabetic patients and general patient cohort.
With support from the patients registered GP and other colleagues, you will work with the FSP to undertake holistic reviews, including taking and recording clinical observations, the completion of local care planning documents, appropriate elements of long term condition reviews, evidenced based intervention, practical advice and emotional support to the frail patient and, where appropriate, their carer. You will be aware of local support services and be able to signpost into these as appropriate. You will work collaboratively with the health and social care team to meet the needs of the patients, supporting the delivery of appropriate care. You may be expected to undertake similar work within Hitchin and Whitwell practices for a more general patient cohort.
H&W Health Ltd is a company providing services for Hitchin and Whitwell Primary Care Network (HWPCN). HWPCN was the Hertfordshire and West Essex PCN of the Year in 2024.
PCNs build on existing primary care services and enable new and innovative approaches to improve patient care and access to services. HWPCN covers approximately 47,000 patients from four local GP surgeries. We are a dynamic and forward-thinking PCN, with a team of ARRS including clinical pharmacists, physiotherapists, social prescribing link workers, health & wellbeing coaches and care coordinators, supported by an operations manager, a business manager and a clinical director. We facilitate our PCN staff to integrate into practice teams and pride ourselves on providing a friendly and supportive working environment.
Hitchin is a market town in Hertfordshire with excellent schools and transport links.
The following are the core responsibilities of the Health Care Support Worker:
In addition to the primary responsibilities, the Health Care Support Worker may be requested to:
This list is not exhaustive and there may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and the needs of the business.
Confidentiality
All staff are required to respect the confidentiality of all H&W Health, HWPCN and Practice business and the business of the staff, residents, patients and general public which they may learn in the execution of their duties.
Data Protection
All staff are expected to adhere to the current laws regarding data protection.
Health and Safety
All staff are expected:
To carry out the duties placed on employees by the Health and Safety at Work Act 1974, , Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
To take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.
To co-operate with their employer as far as is necessary to meet the requirements of the legislation.
Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare in the pursuance of any relevant statutory provision.
Equality and Diversity
You must uphold the PCN commitment that all people will be valued regardless of their economic circumstances, disability, race, age, gender, sexual orientation, religion or belief, transgender status, pregnancy, maternity, partnership or marital status.
All staff are expected:
To have a commitment to identifying and minimising risk, report all incidents and any risks which need to be assessed.
To always comply with the Practices/PCNs/Companys Health and Safety policies. To follow agreed safe working practices and report any incidents or concerns to the practice manager, PCN director and senior clinic pharmacist.
Professional Registration
All qualified/professional staff are required to keep professionally registered and updated in accordance with the requirements of the relevant Code of Practice and to follow guidance issued by their professional body.
Policies and Procedures
The post holder is expected to comply with all relevant PCN policies, procedures and guidelines.
Quality & Continuous Improvement (CI)
All staff are expected to strive for continuous improvement and to raise ideas and concerns with their line manager
Learning and Development
All staff will be required to partake and complete a company induction and mandatory training, as well as participating in PCN training activities.
All staff are expected:
To recognise the significance of collaborative working.
To communicate in a manner which enables the sharing of information appropriately and professionally.
Professional Conduct
Staff are required to dress appropriately for their role
Leave
Staff are encouraged to use all of their annual leave entitlement.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.