GP Care Navigator

NHS; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in Preston is seeking an enthusiastic Receptionist to be part of their patient care team. Responsibilities include greeting patients, managing appointments, and handling enquiries. Ideal candidates will have prior experience in a medical setting, excellent communication skills, and the ability to handle pressure effectively. This position offers a chance to contribute to a supportive and dynamic team environment.

Qualifications

• Previous reception experience, preferably in a Primary Care setting.
• Ability to listen and support people from all backgrounds.
• Strong oral and written communication skills.

Responsibilities

• Greeting patients on arrival and checking them in manually.
• Answering the telephone and dealing with enquiries.
• Making and managing patient appointments.

Skills

Customer Service

Teamwork

Communication

Empathy

Prioritization

Education

GCSE

Previous experience of working in General Practice

Job description

Join our dynamic team at The Ryan Medical Centre! We're seeking an enthusiastic individual who thrives under pressure to be a valuable part of our reception team. Your passion for excellence is what we need!

Main duties of the job

Duties will include

Greeting patients on arrival ensuring patients are checked in manually

To answer the telephone, dealing with enquiries and signposting patients to necessary services.

Make appointments, including telephone, follow-up, and urgent appointments

Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required

Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call

Safe handling of patient files, maintaining confidentiality at all times

Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times

To carry out patient/GP Registrar surveys

To be responsible for the call and recall of patient lists as instructed by the practice manager

The ideal candidate will:

- Have had previous reception experience, preferably in a Primary Care setting

- Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism

- Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence

- Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team

- Be able to prioritise and plan actions, using own initiative when under pressure

- Be able to deal with difficult and emergency situations in a professional and calm manner

About us

The Ryan Medical Centre is located in the heart of Bamber Bridge. Our team consists of 5 GP Partners, 1 Salaried GP, 1 Retainer GP, 1 ACP, 2 Practice Nurses, and 2 Healthcare Assistants. We are supported by a strong and experienced Reception and Administration team, as well as an independent Prescriptions team.

Job responsibilities

Duties will include

Greeting patients on arrival ensuring patients are checked in manually

To answer the telephone, dealing with enquiries and signposting patients to necessary services.

Make appointments, including telephone, follow-up, and urgent appointments

Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required

Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call

Safe handling of patient files, maintaining confidentiality at all times

Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times

To carry out patient/GP Registrar surveys

To be responsible for the call and recall of patient lists as instructed by the practice manager

The ideal candidate will:

- Have had previous reception experience, preferably in a Primary Care setting

- Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism

- Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence

- Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team

- Be able to prioritise and plan actions, using own initiative when under pressure

- Be able to deal with difficult and emergency situations in a professional and calm manner

THIS JOB WILL CLOSE AS SOON AS AN APPROPRIATE CANDIDATE IS FOUND - PREVIOUS APPLICANTS NEED NOT APPLY.

Person Specification

Qualifications

• Customer Service
• GCSE
• Previous experience of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.