GP Care Coordinator

30 Kingsway Surgery; United Kingdom; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare facility in the United Kingdom is seeking a Patient Care Coordinator to manage patient interactions and support the clinical team. The ideal candidate will have strong organisational skills and a compassionate approach to patient care. This part-time position involves responsibilities like handling telephone calls, processing consultations, and ensuring high patient satisfaction. Prior experience in a healthcare setting is preferred.

Qualifications

• Previous experience in a healthcare setting or office environment preferred.
• Good knowledge of computer systems and excellent written communication skills are essential.
• Ability to handle a large volume of calls and queries with professionalism.

Responsibilities

• Answering large volumes of incoming telephone calls.
• Dealing with patient requests, queries, and complaints.
• Processing patient electronic consultations and prescription requests.

Skills

Strong organisational skills

Excellent verbal communication

Compassionate attitude

Ability to multitask

Professionalism

Tools

Microsoft Word

Email systems

Job description

Hours for this post: 20 hours per week.

Monday: 8am - 12pm
Tuesday: 8am - 12pm
Wednesday: 8am - 12pm
Thursday: 2.30 - 6.30pm
Friday: 2.30 - 6.30pm

These hours are subject to change at short notice, including the same day.

Job Summary

The Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our healthcare facility. This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care.

Responsibilities

• The role of Receptionist will include, but not limited to, the following:
• Timely answering of large volume of Incoming telephone calls
• Dealing with patient requests and queries
• Processing of patient electronic consultations
• Processing of prescription requests
• Answering email queries
• Handling complaints at the first point of contact
• Dealing with patient queries at the reception Front Desk
• General administrative duties.

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of calls and online electronic consultation requests and will need to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner. You will be required to provide general assistance to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

All staff are required to comply with practice safeguarding policies.

All staff are required to complete mandatory E-learning training.

Experience and Qualifications

• Previous experience in a healthcare setting or office environment is preferred.
• Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent verbal and written communication skills, demonstrating a high level of professionalism.
• Good knowledge of computer systems, Microsoft Word and email systems.
• A compassionate attitude towards patient care and a commitment to enhancing the patient experience are essential.

This role offers an opportunity to make a meaningful impact on the lives of patients while working within a supportive team environment. If you are passionate about patient care and possess the necessary skills, we encourage you to apply for this rewarding position.

Job Details

Job Types: Part-time, Permanent

Schedule: Monday to Friday - 8am to 6.30pm shifts

Experience: providing care: 1 year (preferred)