GP Admin Support

NHS; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization is seeking an Admin Support professional in London. The role involves working with clinical staff and patients, managing appointments, and performing administrative tasks. Applicants should have customer service experience in healthcare, be proficient in Microsoft Office, and be adaptable to flexible shifts. This part-time position offers a salary of £12.21 per hour.

Qualifications

• Experience in a Customer Service Role in Healthcare.
• Administrative Experience including managing patient appointments.
• Ability to work independently and handle telephone calls effectively.

Responsibilities

• Provide general assistance to clinical staff and patients.
• Manage patient appointments and bookings efficiently.
• Update and maintain patient records accurately.

Skills

Customer Service Experience

Administrative Experience

Telephone Handling

Independence

Microsoft Office Proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Job Title: Admin Support. Schedule: Monday to Sunday (Flexible to work any Day or Evening Shifts). Work Location: On-site.

[This is an on-site role, so applicants must be based in Harrow/Wembley/Kingsbury/Willesden/Neasden or able to reliably commute] Working Hours: As per the business requirement (Morning or Evening shift/timing). Reports: Project Manager. Job Overview: Offer general assistance to the team and company projects with a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Clinics including the provision of support to clinical staff. Facilitate effective communication between patients, Practice, Secondary Care, and other associated healthcare agencies.

Responsibilities

• Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
• Maintaining and monitoring the appointments system. Calling patients and booking appointments. Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
• Updating patient records, recording information in accordance with project guidelines. Taking messages and passing on information.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required on Hub sites. Dealing with clinical waste. Keeping the work area, noticeboards free from obstructions and clutter.
• Participate in team meetings and contribute to process improvement initiatives. Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Project Manager. Work closely with other staff members to ensure smooth operations. Participate in various pilot initiatives as requested.
• Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly. Maintain a calm and helpful demeanour, especially in high pressure situations. Any other ad-hoc duties that may be allocated.

About Us

K&W Healthcare's primary objective is to support GP Practices and services across the Brent localities of Kingsbury, Willesden and Wembley. Our aim is to develop quality primary care for patients within Brent and strive for continuous improvement in the delivery of primary healthcare services across our GP practices.

K&W Healthcare is a GP-led organisation made up of 27 GP practices serving a registered population of over 220,000 patients. We are committed to improving the care provided to patients, reducing health inequalities and raising the quality and standards of GP practices.

Details

Date posted: 08 October 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Part-time, Flexible working

Reference number: U0125-25-0009

Job locations: Kingsbury Health & Wellbeing, 245 Stag Lane, London NW9 0EF; Medical Centre, High Road, London NW10 2PT

Job Description

Job responsibilities

Job Title: Admin Support

Schedule: Monday to Sunday (Flexible to work any Day or Evening Shifts)

Work Location: On-site

[This is an on-site role, so applicants must be based in Harrow/Wembley/Kingsbury/Willesden/Neasden or able to reliably commute]

Working Hours: As per the business requirement (Morning or Evening shift/timing)

Reports: Project Manager

Job Overview: Offer general assistance to the team and company projects with a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Clinics including the provision of support to clinical staff. Facilitate effective communication between patients, Practice, Secondary Care, and other associated healthcare agencies.

Experience and Qualifications

Essential

• Experience in a Customer Service Role in Healthcare
• Administrative Experience
• Telephone Handling
• Ability to Work Independently
• Proficiency in using Microsoft Office (Word, Excel, Outlook)

Desirable

• Experience in a General Practice
• Experience in a Medical Receptionist Role
• Patient Interaction
• Medical Records Management
• EMIS Experience
• Multilingual Skills
• First Aid or Basic Life Support Training
• Handling Clinical Waste

Person Specification

Essential

• Experience in a Customer Service Role in Healthcare
• Administrative Experience
• Telephone Handling
• Ability to Work Independently
• Proficiency in using Microsoft Office (Word, Excel, Outlook)

Desirable

• Experience in a General Practice
• Experience in a Medical Receptionist Role
• Patient Interaction
• Medical Records Management
• EMIS Experience
• Multilingual Skills
• First Aid or Basic Life Support Training
• Handling Clinical Waste

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

K&W Healthcare Ltd, Kingsbury Health & Wellbeing, 245 Stag Lane, London NW9 0EF. Employer's website: https://kwhealthcare.org.uk/