Government IT: User Access & Admin Specialist

Sanderson Government & Defence; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sanderson Government & Defence is seeking a dedicated User Administrator to support a highly sensitive IT system within a secure government environment in Greater London. The role centers on user accounts, access control, and end-user assistance, working with multiple internal teams and government stakeholders.

You will deliver system familiarisation, basic training, and ensure documentation accuracy while handling access requests and minor system tasks.

Qualifications

• Experience in user administration, account management or system administration.
• Strong stakeholder management skills.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to work accurately in a highly controlled environment.
• Good Microsoft Office skills, including Word, Outlook and Excel.
• Ability to understand complex information quickly and work to tight deadlines.

Responsibilities

• Manage the end-to-end user account process, including creating, amending and terminating accounts.
• Ensure users have the appropriate access to systems and information required for their role.
• Maintain accurate account-management processes, records and supporting documentation.
• Liaise with internal and external stakeholders regarding user access and system issues.
• Deliver initial system familiarisation and basic end-user training.
• Support reasonable adjustment requirements where needed.
• Provide basic IT fault finding and act as an "intelligent hands" resource for technical teams.
• Support system patching and other straightforward technical activity where required.
• Act as a local point of contact for system support provided by other government departments.
• Provide administrative support to the wider team across multiple locations.
• Support general operational and ad hoc activities required to maintain the service.

Skills

User administration

Account management

Stakeholder management

Written & verbal communication

Attention to detail

Deadline driven

Education

N/A

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sanderson Government & Defence is seeking a dedicated User Administrator to support a highly sensitive IT system within a secure government environment in Greater London. The role centers on user accounts, access control, and end-user assistance, working with multiple internal teams and government stakeholders.

You will deliver system familiarisation, basic training, and ensure documentation accuracy while handling access requests and minor system tasks.