Governance & Experience Project Intern (TikTok Shop) - 2026 Start (BS/MS)

TikTok; Greater London; On-site; GBP 13,000 - 20,000; Part time

Job summary

TikTok is seeking a Governance & Experience Project Intern for TikTok Shop in London. You will contribute to governance and experience initiatives, gaining exposure to how we protect user trust on a fast-growing e-commerce platform.

This internship is designed for full-time enrolled students and lasts at least 3 months. You\'ll support projects, perform research, assist with data analysis, and collaborate with product, operations, risk, and policy teams to drive impact at scale.

Qualifications

• Enrolled as an undergraduate or master’s student for the entire internship period.
• Strong interest in digital platforms, user experience, or trust & safety.
• Analytical mindset with ability to work with data and derive insights.
• Clear communicator able to summarise findings and collaborate effectively.
• Curious, proactive, and eager to learn in a fast-paced environment.

Responsibilities

• Support design or rollout of governance processes, policies, or operational improvements.
• Conduct research or benchmarking to inform team decisions.
• Analyse platform data or feedback to identify trends, risks, or opportunities.
• Help document workflows, write summaries, or prepare project materials.
• Collaborate with product, operations, risk, and policy teams.

Skills

Interest in digital platforms

Analytical mindset

Clear communication

Curious and proactive

Education

Undergraduate or Master’s degree in progress

Tools

Excel

SQL

Python

Job description

Governance & Experience Project Intern (TikTok Shop) - 2026 Start (BS/MS)

Location:

London

Employment Type:

Intern

Job Code:

A229459

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Responsibilities

About the Team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. EMEA Moderation team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.Please note that you must be an full-time enrolled student during your entire internship period.Roles & Responsibilities:We’re looking for an enthusiastic and curious intern to join our Governance & Experience team. This internship is designed to give you broad exposure to how we govern the TikTok Shop platform and protect the user experience across a fast-growing and dynamic e-commerce business.You’ll support ongoing projects, contribute to research, assist with data analysis, and work with cross-functional teams to help us design, test, or improve systems and processes. The exact scope of work will depend on the team you join, but your work will help inform real decisions and drive impact at scale.

• Support the design or rollout of governance processes, policies, or operational improvements
• Conduct research or benchmarking to inform team decisions
• Analyse platform data or feedback to identify trends, risks, or opportunities
• Help document workflows, write summaries, or prepare project materials
• Collaborate with colleagues across product, operations, risk, and policy teams.

Qualifications

Minimum Qualifications

• Currently pursuing an Undergraduate/Master's degree, available to start internship immediately, for at least 3 months;
• Strong interest in digital platforms, user experience, or trust & safety;
• Analytical mindset — able to work with data and draw insights;
• Clear communicator — able to summarise findings and collaborate effectively;
• Curious, proactive, and eager to learn in a fast-paced environment.

Preferred Qualifications

• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness is preferred;
• Relevant experience; experience in e-commerce, content moderation, natural language processing (NLP), or LLM prompt design is preferred.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) with the ability to drive decisions through data insights.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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