Governance & Compliance Lead

RAC Careers; Walsall; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading motoring services provider in the UK is seeking a Governance & Compliance Lead to champion consumer duty compliance in their Consumer Roadside division. You will lead governance forums, drive compliance with FCA standards, and work with cross-functional teams. This hybrid role offers competitive salary and benefits including a share scheme and comprehensive wellbeing support.

Benefits

Competitive salary

Ownership in company success

Free RAC Breakdown Service

25 days annual leave plus bank holidays

Pension scheme with contributions

24/7 confidential support service

Discount portal access

Qualifications

• Proven background in governance, compliance, or risk roles.
• Clear understanding of the FCA's expectations and practical implementation.
• Familiarity with personal lines products and trading models.
• Strong communicator, able to influence and collaborate across teams.
• Highly organised, proactive, and comfortable working at pace.

Responsibilities

• Lead and manage governance approval forums.
• Drive first-line compliance with Consumer Duty.
• Collaborate with cross-functional teams.
• Conduct post-implementation reviews.
• Support the development of training materials.
• Maintain accurate records of governance decisions.

Skills

Financial Services Experience

Consumer Duty Knowledge

Insurance Insight

Stakeholder Savvy

Detail-Oriented & Agile

Job description

Overview

Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We're looking for a Governance & Compliance Lead to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.

As our Governance & Compliance Lead, you'll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You'll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.

This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home.

What you’ll get

• Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters - 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you'll do

• Lead and manage governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions are completed.
• Drive first-line compliance with Consumer Duty, supporting both BAU activities and project-based initiatives.
• Collaborate with cross-functional teams to embed a culture of accountability and transparency.
• Conduct post-implementation reviews to assess customer outcomes and business impact.
• Support the development of training and awareness materials to promote understanding of compliance standards.
• Maintain accurate records and evidence of governance decisions and outcomes.

What you’ll need

• Financial Services Experience - Proven background in governance, compliance, or risk roles.
• Consumer Duty Knowledge - Clear understanding of the FCA's expectations and practical implementation.
• Insurance Insight - Familiarity with personal lines products and trading models.
• Stakeholder Savvy - Strong communicator, able to influence and collaborate across teams.
• Detail-Oriented & Agile - Highly organised, proactive, and comfortable working at pace.

We\'re Orange Heroes

At the RAC, we never stand still. With a legacy of over 125 years, it\'s this restless drive for better that\'s earned the trust of over 12.5 million members and it\'s why we\'re on a mission to be the UK\'s number one motoring services provider.

That commitment to excellence isn\'t just felt by our members, it\'s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together.

We\'re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you\'re invited to bring your full self to it.