Governance & Compliance Lead

RAC Careers; Walsall; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading motoring services provider is seeking a Governance & Compliance Lead to ensure regulatory compliance in their Consumer Roadside division. The role involves leading governance efforts, driving compliance initiatives, and collaborating with senior stakeholders. The ideal candidate has experience in governance within Financial Services and strong communication skills. This position offers hybrid work flexibility, competitive salary, and comprehensive benefits.

Benefits

Competitive salary

Colleague Share Scheme

25 days annual leave

Pension scheme with matched contributions

24/7 confidential support service

Discount portal for retailers

Qualifications

• Experience in governance, compliance, or risk roles within Financial Services.
• Understanding of FCA's Consumer Duty expectations and implementation.
• Familiarity with personal lines insurance products and trading models.
• Strong communication skills to influence and collaborate.
• Highly organized, proactive, and able to work at pace.

Responsibilities

• Lead governance approval forums and document meetings.
• Drive compliance with Consumer Duty initiatives.
• Collaborate with teams to foster accountability.
• Conduct reviews on customer outcomes.
• Develop training materials on compliance standards.
• Maintain records of governance decisions.

Skills

Governance experience

Compliance expertise

Communication skills

Organizational abilities

Job description

About The Role

Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We're looking for a Governance & Compliance Lead to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.

As our Governance & Compliance Lead, you'll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You'll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.

This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days at home.

Benefits at RAC

• Earnings That Motivate: Enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for your work.

• Tools to Drive Your Future: Access a free RAC Ultimate Complete Breakdown Service from day one, plus a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering tax savings.

• Time Off That Matters: 25 days annual leave, plus bank holidays. We support work-life balance with paid family leave, flexible schedules, and resources for personal commitments.

• Financial Security & Perks: Pension scheme with up to 6.5% matched contributions, life assurance cover up to 4x salary (10x with flex benefits).

• Wellbeing: 24/7 confidential support service available to you and household members aged 16+.

• Extras: Access Orange Savings, our discount portal with deals on retailers, holidays, tech, and more. Post-probation, you'll join our Colleague Share Scheme.

What you'll do...

• Lead governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up.
• Drive first-line compliance with Consumer Duty, supporting BAU and projects.
• Collaborate with teams to foster accountability and transparency.
• Conduct reviews to assess customer outcomes and business impact.
• Develop training and awareness materials on compliance standards.
• Maintain records of governance decisions and outcomes.

What you'll need...

• Experience in governance, compliance, or risk roles within Financial Services.
• Understanding of FCA's Consumer Duty expectations and implementation.
• Familiarity with personal lines insurance products and trading models.
• Strong communication skills to influence and collaborate.
• Highly organized, proactive, and able to work at pace.

We're Orange Heroes

At RAC, we embrace progress powered by people. With over 125 years of legacy and a 4.5-star Glassdoor rating, we are committed to supporting and growing our diverse team. We welcome every background, champion every voice, and support your growth every step of the way. Bring your full self to RAC and be part of our journey to be the UK's number one motoring services provider.