Governance and Support Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Ellesmere Port; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Ellesmere Port is looking for a Governance & Support Assistant to support its ERP system, Unit4. The role involves user support, query resolution, and administrative tasks. Ideal candidates will have IT experience in ERP applications and excellent communication skills. This position offers a modern agile work environment and the ability to work from home when suitable, alongside various benefits.

Benefits

Access to a range of benefits

Qualifications

• Experience in supporting HR/Finance systems.
• Ability to interpret data and resolve issues.
• Proactive attitude and effective priority management.

Responsibilities

• Provide advice and support on Unit4 Queries Helpdesk.
• Handle queries via ticketing system and phone.
• Perform administrative tasks for position maintenance.
• Work towards KPI and SLA achievement.

Skills

User Support

Query Resolution

Communication Skills

Knowledge of ERP Applications

Tools

Unit4

Microsoft Office

Job description

This role is to provide cover as a Governance & Support Assistant responsible for supporting the councils ERP system, Unit4, with a particular focus on User Support, Query resolution and administrative tasks in Unit4. The ideal candidate will have a background ideally in Unit4, but other similar roles and experience would be desirable. If you have experience of supporting HR/Finance system and working with end users to resolve issues, this is the job for you.
Responsibilities will include, but are not limited to:
• Provide advice and support on Unit4 Queries Helpdesk.
• Dealing with Queries on a ticketing system and over the phone.
• Administrative tasks within the system focused on position maintenance but not limited to.
• Working in a fast based environment, to ensure KPI and SLA achievement.
This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret data and resolve any issues that arise from that. A pro-active and positive attitude with the ability to manage priorities effectively within a fast-paced environment is key. An understanding of finance and payroll processes is desirable to support the Unit4 users and interacting with our customers in a professional way.
This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.
For an informal discussion about the role contact Senead Ellis on [e-mail]