Governance and Patient Safety Support

NHS; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the UK is seeking a Governance Lead to oversee the Quality Governance function, support clinical audits, and ensure compliance with health standards. Ideal candidates will possess degree-level education, experience in healthcare settings, and knowledge of quality governance practices. The role requires strong leadership and communication skills to promote a culture of learning and safety.

Qualifications

• Previous experience of working in a healthcare setting.
• Understanding of local and national policies in relation to governance.
• Knowledge of PSIRF.

Responsibilities

• Oversee the Governance function including delegation of duties.
• Ensure policies are reviewed and ratified accurately.
• Support the Quality Governance Advisor in clinical audits.
• Maintain the Governance database for relevant learnings.
• Plan investigations into clinical incidents.

Skills

Experience in a healthcare setting

Knowledge of Quality Governance

Ability to lead projects

Experience in incidents management

Report writing experience

Education

Degree Level Education

Governance or IG training

Job description

The Quality Governance and patient Safety Support is a member of the Quality Governance Team and working collaborativelyacross disciplines, the post holder will lead on aspects of quality governanceincluding serious incident investigations, as delegated by the Head of QualityGovernance & IG, to facilitate learning and improvements in clinicalpractice and safety to reduce risk.

The role will incorporate the promotionof a positive learning and just culture environment where changes areestablished and embedded to improve patient safety, experience and outcomes. Anopen learning culture will be fostered which will ensures that both lessons andaction is taken, and appropriate action is taken in response to mistakes andservice failures as well as learning from excellent practice and contributingto the dissemination of this.

The post holder will be supportive andinnovate in their support to the Quality Governance & IG & QualityGovernance Advisor to ensure that all areas of quality governance includingclinical incidents, complaints, serious clinical Incidents are addressed andactioned.

Main duties of the job

Overseethe Governance function including the delegation of duties to the GovernanceSupport Officer

Policiesand Operational Document Ownership of the process to ensure appropriatereview and ratification prior to the expiry date of the documents

Supportingthe Quality Governance Advisor to complete the clinical Audit process

Ownershipof the generic Quality Governance inbox with delegation to the team

Promptaction of all correspondence

Ensurealignment to NEMS SOPs and KPIs in responding to complaints, incidents andhealth care professional feedback

Toproduce data reports as instructed by Head of Quality Governance & IG andthe Quality Governance Advisor

Innovativethinking to ensure we are performing to a consistently high standard

Ensurethe Governance database is up to date and captures relevant learning/actionstaken

About us

NEMS CBS is a highquality, high performing; not-for-profit organisation which delivers integratedurgent care and urgent primary care services to over 1 million patients.Responsive, adaptable and continually evolving, we have a reputation fordelivering locally-tailored, safe, effective and cost-efficient services withhigh levels of patient satisfaction.

We are committed toinvesting in our people and have an established programme of learning anddevelopment, successfully developing our own Urgent Care Practitioners andAdvanced Clinical Practitioners.

NEMS currently operates 3main services: (1) Integrated Urgent Care across Nottinghamshire serving apatient population of over 1 million, including home visiting, remoteconsultation and clinical assessment services; (2) Urgent Primary careprovision located within the A&E Department at QMC, (3) A 24-hour walk-inurgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to theNHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registeredsociety under the Co-operative and Community Benefit Societies Act 2014.

Job responsibilities

KeyDuties and Responsibilities

Overseethe Governance function including the delegation of duties to the GovernanceSupport Officer

Policiesand Operational Document Ownership of the process to ensure appropriatereview and ratification prior to the expiry date of the documents

Supportingthe Quality Governance Advisor to complete the clinical Audit process

Ownershipof the generic Quality Governance inbox with delegation to the team

Promptaction of all correspondence

Ensurealignment to NEMS SOPs and KPIs in responding to complaints, incidents andhealth care professional feedback

Toproduce data reports as instructed by Head of Quality Governance & IG andthe Quality Governance Advisor

Innovativethinking to ensure we are performing to a consistently high standard

Ensurethe Governance database is up to date and captures relevant learning/actionstaken

Thepost holder will work under the direction of the Quality Governance Advisor.

Workingwith and under the delegation of the Quality Governance Advisor the post holderwill:

Haveresponsibility for ensuring all complaints are drafted and presented to theHead of Quality Governance in a timely manner to ensure KPIs are not missed

Lookat innovative ways to improve our processes which in turn will improve responserates

Provideadvice and support to NEMS workforce on all issues relating to qualitygovernance and patient safety.

Planand undertake investigations into clinical incidents of varying nature andcomplexity in line with agreed investigation timeframes and protocols as setout in relevant NEMS policies and procedures or best practice.

Maintainconfidentiality and discretion in carrying out all the duties of the post.

Useown initiative, sound judgment and experience to support appropriate decisionsin accordance with the vision and values of NEMS.

Ensurethat NEMS Policy and Procedure for the Reporting and management of incidents alignedto NEMS Patient Safety Incident Framework is implemented across NEMS, includingcompliance with Duty of Candour.

Ensureprocedures are followed throughout NEMS that will enable our standards forincident management to be achieved and maintained.

Supportthe Quality Governance Advisor to ensure dissemination of lessons learned andremedial actions required are shared in a timely manner

Assistthe Quality Governance Advisor in delivering specific projects

Maintaina high standard of record for each investigation and produce appropriate andtimely reports in respect of investigations into clinical incidents.

UtiliseHuman Factors and Ergonomics focussed tools and techniques and to supportinvestigators in how we apply them

Ensureall communication with patients, relatives and carers are open, honest and thatinvestigations are transparent and independent.

Supportthe Quality Governance Advisor when required to ensure NEMS responds to andcaptures all safety alerts

1. Self-Development& Mandatory Training

Ensureall mandatory training as required within your role is kept up to date.

2. Anyother reasonable requests in keeping with the Quality Governance function.

Person Specification

Experience

• Previous experience of working within a healthcare setting
• Knowledge of Quality Governance
• Previous experience of leading on projects
• Ability to deputise
• Experience in complaints or incidents
• Understanding of local and national policies in relation to governance
• Experience of report writing
• Experience of engaging with patients
• Knowledge of PSIRF
• Operating in NHS or social care commissioned services
• Experience in urgent primary care services

Qualifications

• Degree Level Education
• Degree Level Education or equivalent experience
• Previous Governance or IG training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.