Goods on Hold Operative

DPD Group UK; Bridgwater; On-site; GBP 22,000 - 26,000; Full time

Job summary

DPD Group UK seeks a dedicated Goods on Hold Operative to enhance depot operations in Bridgwater. In this role, you will manage held parcels, ensuring accuracy and visibility throughout the parcel lifecycle. You’ll engage with customers and assist in administrative tasks, all while embodying DPD's core values of passion, respect, and accountability. This position offers a chance to be part of a dynamic team with opportunities for growth within a robust organization.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Health kiosks visiting every location

Discounted shopping from 100’s of retailers

Milestone days off

Free eye tests and support for glasses

Qualifications

• Proven experience in a fast-paced administrative role.
• Strong communication skills for customer interactions.
• Excellent attention to detail and self-motivation.

Responsibilities

• Manage the held parcel process to meet deadlines.
• Resolve customer queries and handle depot collections.
• Ensure accuracy of parcel delivery information.

Skills

Self-motivation

Accuracy

Strong communication skills

Organisation

Tools

Microsoft Office

Job description

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Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.

In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.

Other key accountabilities will be;

• To ensure all ‘unable to locate’ parcels have the correct delivery information.
• If any parcels are damaged or open take them to goods on hold area for further investigation.
• To be accountable for requesting further information or returning to the customer.
• Completing the administration of mis-routes and mislabelled parcels.
• Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
• Carry out housekeeping checks.
• Dealing with any customer parcel searches as requested.

Job Description

Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.

In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.

Other key accountabilities will be;

• To ensure all ‘unable to locate’ parcels have the correct delivery information.
• If any parcels are damaged or open take them to goods on hold area for further investigation.
• To be accountable for requesting further information or returning to the customer.
• Completing the administration of mis-routes and mislabelled parcels.
• Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
• Carry out housekeeping checks.
• Dealing with any customer parcel searches as requested.

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
• Demonstrate a high level of accuracy, self-motivation and organisation.
• You will have strong communication skills and will be confident interacting with customers over the phone and face to face
• Excellent administration skills with the ability to use Microsoft Office programmes
• Have outstanding attention to finer detail including security awareness.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

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