Goods Movement Team Leader

Fenwick Limited; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fenwick Limited is seeking a Goods Movement Team Leader for their Kingston store. This role involves overseeing stock management, ensuring efficient operations, and delivering excellent customer service. Ideal candidates will have logistics experience and strong communication skills. The position offers a competitive salary and various benefits, including a generous colleague discount and annual leave.

Benefits

25% Colleague Discount

28 days annual leave

Birthday day off

Interest-free clothing loan scheme

WeCare online health and wellbeing services

Perks discounts and cashback offers

Pension scheme

Qualifications

• Experience in stock management or logistics roles.
• Excellent communication and interpersonal skills.
• Passion for delivering excellent customer service.

Responsibilities

• Manage stock movement and team operations.
• Coordinate with Store Logistics Manager on priorities.
• Ensure smooth stock unloading/loading.

Skills

Stock Management

Communication

Customer Service

Job description

We have fantastic opportunities to work as a Goods Movement Team Leader in our Store Logistics team within Fenwick Kingston.

About the role

As a Goods Movement Team Leader, you will play a key role in ensuring stock is available on the floor for our customers. Your responsibilities will include unloading/loading stock, managing a team, overseeing stock movement, and handling other operational tasks such as store upkeep and fixture moves.

Accountabilities and Responsibilities

1. Work with the Store Logistics Manager to prioritize daily and weekly issues and plan effectively to meet deadlines and targets.
2. Keep the Store Logistics Manager informed of any issues and collaborate to resolve them.
3. Establish good relationships with Retail Teams, Suppliers, Couriers, I.T., Group Administration, and Senior Management to ensure high customer service levels.
4. Facilitate the secure, accurate, and smooth movement of stock in and out of the store.
5. Use available systems to resolve queries, providing feedback to relevant personnel.
6. Identify training needs through query resolution and report to your line manager.
7. Participate in training and update training materials as needed.
8. Unload and load stock efficiently.
9. Deliver stock to departments and collect stock for deliveries.
10. Communicate issues to the Store Logistics Manager and work with the team to resolve them.
11. Manage and coordinate activities of the local delivery driver if applicable.
12. Manage time effectively across support areas.

About the candidate

We seek warm, welcoming, adaptable, courageous, innovative, and goal-oriented individuals. Specific skills and experience include:

• Experience in stock management or logistics roles.
• Excellent communication and interpersonal skills.
• Passion for delivering excellent customer service.
• Interest in Fenwick and its brands.

The successful candidate will start as soon as possible.

We offer a competitive salary and benefits, including:

• 25% Colleague Discount
• 28 days annual leave (plus 1 day for each year of service up to 33 days)
• Birthday day off
• Interest-free clothing loan scheme
• WeCare online health and wellbeing services
• Perks discounts and cashback offers
• Pension scheme

About Fenwick

Founded in 1882, Fenwick is the UK’s largest family-owned department store group, with 8 stores across the UK and a growing eCommerce platform. We are committed to innovation and exceeding customer expectations, offering exciting opportunities for talented individuals to join our journey.