Golf Services Supervisor

The Celtic Collection; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hospitality group in Newport is seeking a Golf Services 'Hospitality Hero'. This role involves supporting the Golf Manager and ensuring exceptional service standards. Candidates should have at least 12 months' supervisory experience in a golf environment and excellent interpersonal skills. Competitive benefits and career development opportunities are offered.

Benefits

Career development training

Discounts on food & beverage

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Minimum of 12 months' supervisory experience in a golf environment.
• Experience of event delivery.
• Experience of working to defined operating standards, such as AA or 59 Club.
• Excellent interpersonal and social skills.

Responsibilities

• Support the Golf Manager and Assistant Golf Manager in delivering business objectives.
• Oversee Golf Operations including the Golf Services team and locker room.
• Resolve internal/external customer complaints.
• Deliver five-star service to guests.
• Assist in developing rotas to maximise team efficiency.

Skills

Supervisory experience

Interpersonal skills

Event delivery

Working to defined operating standards

Job description

Position Overview

Join the 'Greatest Story in Hospitality' by becoming one of our Golf Services 'Hospitality Heroes' in our outstanding Golf Operations team based at the Celtic Manor Resort – just one of the fantastic opportunities we offer from 'Manor to Marina'.

Responsibilities

• Support the Golf Manager and Assistant Golf Manager in delivering the business objectives of the Golf Operations team
• Support with overseeing Golf Operations e.g. The Golf Services team, locker room facilities, CMR buggy fleet
• Be responsible for resolving all internal/external customer complaints escalated from team members
• Be on the floor delivering five‑star service to our guests and ensuring that the team is performing at the highest level at all times
• Assist with the development of rotas to maximise the efficiency of manpower at the disposal of the team

Benefits

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end‑of‑year awards

Grow With Us

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Requirements

• A minimum of 12 months' supervisory experience in a golf environment
• Experience of event delivery
• Experience of working to defined operating standards, such as AA or 59 Club
• Excellent interpersonal and social skills