Golf Operations Assistant

Get Golfing CIO; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

Get Golfing CIO is seeking a passionate Golf Operations Assistant to support course operations and enhance customer experiences. This role involves managing the golf management software, providing exceptional service, and ensuring efficient operations to create welcoming and memorable experiences for all visitors. Join a forward-thinking golf club that values inclusivity and accessibility.

Benefits

Pension plans

Training & development

Free golf

50% discount on food and beverages

Staff referral program

Qualifications

• Experience in golf operations management.
• Ability to build relationships and resolve issues effectively.
• Flexibility to work shifts including weekends and holidays.

Responsibilities

• Optimize tee-time reservations and monitor pace of play.
• Manage golf retail operations and inventory.
• Provide professional customer service to members and guests.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Passion for Golf

Tools

Golf Manager

Microsoft Office

Job description

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Get Golfing is a charity with a purpose to improve lives through golf, aiming to make its courses and clubhouses accessible to all, with a vision for its sites to serve as community hubs.

Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that “our courses are for golfers while our clubhouses are for everyone”.

See more at: https://www.getgolfing.org

Role Purpose

The Golf Operations Assistant will support the Golf Operations Manager to ensure smooth and efficient course operations, providing attentive service and enhancing the customer and member experience. The role includes maintaining Get Golfing’s golf management software, ‘Golf Manager’, to deliver high-quality service to members, guests, and visitors.

Overall Responsibilities

1. Daily Golf Operations

Optimize tee-time reservations to maximize revenue, ensure efficient course flow, and enhance customer experience, including implementing the ‘pairing up’ policy to increase playing opportunities. Monitor pace of play and enforce course policies.

1. Golf Retail

Manage golf retail operations, ensuring the shop inventory is well presented. Maintain golf buggies, rental clubs, and equipment in excellent condition, with signed liability forms for rentals.

1. Deliver Exceptional Customer Service

Provide professional customer service to members and guests, addressing inquiries and complaints promptly. Foster a welcoming, inclusive environment to improve the clubhouse and golfing experience.

1. Administrative Support

Process payments, memberships, and tournament entries using the golf management system. Keep accurate records of reservations, rentals, and sales. Assist with reporting and documentation as needed.

Requirements

Skills & Knowledge

• Experience in golf operations management
• Exceptional customer service and communication skills
• Ability to build relationships and resolve issues effectively
• Genuine passion for golf and understanding of the game and industry
• Proficiency in ‘Golf Manager’ software and Microsoft Office
• Strong organizational and problem-solving skills
• Excellent interpersonal skills

Approach

• Passion for golf and basic knowledge of the sport
• Friendly and approachable customer service skills
• Ability to handle multiple tasks and prioritize
• Good communication skills
• Basic computer skills and familiarity with golf management systems
• Flexibility to work shifts, including weekends and holidays

Benefits include pension plans, training & development, free golf, 50% discount on food and beverages, and a staff referral program.

If you are passionate about golf and customer service and want to bring your expertise to our forward-thinking golf club, we would love to hear from you!

Shift patterns vary from 5.30am to 10pm, with split shifts during summer and shifts depending on weather and sunlight.