Golf Operations Assistant

Get Golfing CIO; Ash; On-site; GBP 22,000 - 28,000; Full time

Job summary

Get Golfing CIO is looking for a passionate Golf Operations Assistant to support the Golf Operations Manager. The role involves optimizing operations and customer service at golf courses, maintaining inventory, and utilizing golf management software. Enjoy benefits such as training, free golf, and a welcoming work environment focused on enhancing the golf experience for all.

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Qualifications

• Experience in golf operations management.
• Exceptional customer service and communication skills.
• Strong customer engagement skills.

Responsibilities

• Optimize tee-time reservations to enhance customer experience.
• Monitor pace of play and enforce course policies.
• Process payments and maintain records using the golf management system.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Interpersonal Skills

Tools

Golf Manager

Microsoft Office

Job description

About Get Golfing

Get Golfing is a charity dedicated to improving lives through golf. Our mission is to make our courses and clubhouses accessible to all, with a vision for our sites to be central to the communities we serve.

Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that “our courses are for golfers while our clubhouses are for everyone”.

For more information, visit: https://www.getgolfing.org

Role Purpose

The Golf Operations Assistant will support the Golf Operations Manager in ensuring smooth and efficient operations for all users of the golf course, providing attentive and efficient service to enhance the overall customer and member experience. The role involves maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for members, guests, and visitors.

Overall Responsibilities

• Daily Golf Operations

Optimize tee-time reservations to maximize revenue, ensure efficient course flow, and enhance customer experience, including implementing the ‘pairing up’ policy to increase playing opportunities. Monitor pace of play and assist in enforcing course policies.

• Golf Retail

Contribute to golf retail operations by ensuring the shop inventory is well presented. Maintain golf buggies, rental clubs, and essential equipment in excellent condition. Ensure buggy rentals have signed liability forms at all times.

• Deliver Exceptional Customer Service

Provide excellent service to members and guests. Address inquiries, concerns, and complaints professionally, ensuring prompt resolution. Foster a welcoming and inclusive environment to enhance the clubhouse and golfing experience.

• Administrative Support

Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, rentals, and sales. Assist with reporting and documentation as needed.

Skills & Knowledge

• Experience in golf operations management.
• Exceptional customer service and communication skills.
• Strong customer engagement skills and ability to resolve issues effectively.
• Deep understanding of golf, rules, and industry landscape.
• Proficiency in ‘Golf Manager’ software and Microsoft Office.
• Strong organizational, customer service, and problem-solving skills.
• Excellent interpersonal skills.

Approach

• A passion for golf and basic knowledge of the sport.
• Friendly and approachable demeanor with excellent customer service skills.
• Organized with the ability to handle multiple tasks and prioritize.
• Good communication skills to interact with golfers and staff.
• Basic computer skills and familiarity with golf management systems.
• Flexibility to work shifts, including weekends and holidays.

• Benefits include:
• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme

If you are passionate about golf and customer service and can bring your expertise to our innovative golf club, we would love to hear from you!

Shift patterns vary across the week from 5:30 am to 10 pm, with split shifts during the summer and shifts throughout the year depending on sunlight and weather.