Goldman Sachs Asset & Wealth Management - Strategic Client Services Associate- London

Goldman Sachs, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is looking for a skilled candidate to manage client events and enhance client experiences. This role requires strong project management and organizational skills, with responsibilities spanning from event management to stakeholder collaboration. The successful candidate will ensure exceptional client satisfaction and contribute to operational efficiencies.

Qualifications

• Extremely diligent, organized, and results-focused.
• Exceptional judgment and problem-solving skills.
• Strong project management skills.
• Excellent communication skills.

Responsibilities

• Manage all aspects of client events, collaborating with multiple stakeholders.
• Develop project plans, set target delivery dates, and identify key milestones.
• Negotiate and track contractual obligations and operational setups.
• Contribute to enhancing client experience and streamlining processes.

Skills

Project Management

Analytical Problem Solving

Communication

Organizational Skills

Job description

Responsibilities:

1. Understand and monitor the pipeline of client events, working closely with stakeholders in GSAM Client Business.
2. Manage all aspects of a client event, collaborating with the Client and partners from Portfolio Management, Sales, Operations, and other support teams before and during the event.
3. Coordinate, organize, and lead internal GSAM discussions; serve as a point of escalation for issues during the client account event.
4. Partner with Sales to manage client expectations and ensure an exceptional client experience.
5. Develop detailed project plans, set target delivery dates, and identify key milestones based on client requirements, mandate details, and service level agreements within GSAM and with support partners.
6. Negotiate, vet, and track contractual obligations, including Investment Management Agreements, Investment Guidelines, and operational setups.
7. Coordinate with Operations on operational implementations such as account, custodian, and counterparty setups.
8. Keep all functional areas informed of the client account event status; escalate sensitive issues or requests to GSAM Management for resolution.
9. Obtain necessary sign-offs from senior management across impacted functions, ensuring all prerequisites are completed before trading authorization.
10. Contribute to efforts to enhance client experience and controls, and streamline processes and governance improvements.

Qualifications:

• Extremely diligent, organized, and results-focused.
• Exceptional judgment with the ability to quickly grasp concepts and solve problems analytically.
• Strong project management skills, capable of organizing, tracking, and resolving multiple activities with a hands-on approach.
• Excellent communication skills, able to gain trust and confidence from clients, internal teams, and senior management.

Job ID: 300011517798724