GOC Controller

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic global team dedicated to ensuring safety and security across multiple locations. As a Global Operations Centre Operator, you will play a crucial role in incident monitoring and response, utilizing advanced CCTV and alarm systems to protect employees and company assets. This position offers an inclusive environment where your contributions will be valued, and you will have opportunities for growth and development. If you are reliable, customer-focused, and ready to make a difference in a vital role, this is the perfect opportunity for you.

Benefits

Health & well-being programs

Career growth opportunities

Inclusive leadership culture

Employee networks

Mental health support

Qualifications

• 2-3 years experience as a GOC Controller is essential.
• Must have SIA/CCTV licence and the right to work in the UK.

Responsibilities

• Monitor alarms and CCTV for global offices and events.
• Provide emergency assistance and handle security events professionally.

Skills

SIA / CCTV licence

Customer service

Communication Skills

Punctuality

Computer literate

Education

Experience as a GOC Controller

Five-year checkable history

Tools

C-Cure 9000

Mission Control

Genetec systems

Job description

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The Global Operations Centre Operator will be required to carry out the following essential functions:

Incident Monitoring & response. This includes:

• Alarm and CCTV monitoring all global offices and events.
• Escalate to Security Officers for action.
• Following Standard Operating Procedures (SOP’s) to ensure security compliance.
• Identifying threats and risks to business operations
• Escalating to the correct parties for resolution
• Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety.
• Verify the well-being of employees potentially affected by an incident. Includes direct phone calls, slacks, or other communications to confirm safety.
• Supporting travel risk workflows, including triage and escalation of high-risk travel.

To ensure the health, safety, and wellbeing of employees.

• Provide emergency or critical assistance to employees.
• Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access and many more incidents.
• Understand the reporter’s needs and provide personalized solutions via available systems and processes, delivering high level customer service at all times.
• Correctly diagnose non-security/safety questions and route caller to the appropriate Palantir team (Mobility, People Partners, etc.) if help cannot be provided by Security Operations Centre personnel.

Systems Use

• Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.
• Accurate reporting. Create reports for any events and incidents that may require further action, ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays.
• Create contact reports to account for all contact made with the GOC.
• Fault Report tickets to report faults and issues to be rectified; this could include systems outages.
• Respond promptly and accurately to email requests for service and assistance.
• The position will foster an inclusive and supportive working environment where all employees are empowered to succeed and contribute to the company's growth and success.

Job Description

Responsibilities

The Global Operations Centre Operator will be required to carry out the following essential functions:

Incident Monitoring & response. This includes:

• Alarm and CCTV monitoring all global offices and events.
• Escalate to Security Officers for action.
• Following Standard Operating Procedures (SOP’s) to ensure security compliance.

Incident Identification & Escalation

• Identifying threats and risks to business operations
• Escalating to the correct parties for resolution
• Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety.
• Verify the well-being of employees potentially affected by an incident. Includes direct phone calls, slacks, or other communications to confirm safety.
• Supporting travel risk workflows, including triage and escalation of high-risk travel.

To ensure the health, safety, and wellbeing of employees.

• Provide emergency or critical assistance to employees.
• Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access and many more incidents.
• Understand the reporter’s needs and provide personalized solutions via available systems and processes, delivering high level customer service at all times.
• Correctly diagnose non-security/safety questions and route caller to the appropriate Palantir team (Mobility, People Partners, etc.) if help cannot be provided by Security Operations Centre personnel.

Systems Use

• Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.
• Accurate reporting. Create reports for any events and incidents that may require further action, ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays.
• Create contact reports to account for all contact made with the GOC.
• Fault Report tickets to report faults and issues to be rectified; this could include systems outages.
• Respond promptly and accurately to email requests for service and assistance.
• The position will foster an inclusive and supportive working environment where all employees are empowered to succeed and contribute to the company's growth and success.

Qualifications

Essential Skills

• SIA / CCTVlicence
• 2-3 years experience as a GOC Controller
• Right to work in the UK and have a five-year check able history
• Able to get to the Site on-time for your shifts (reasonable commute)
• Punctual and Reliable
• Excellent customer service and Computer literate
• Communication Skills
• Must follow onsite SOP and assignment instructions

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [emailprotected] .

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!