GNOC Engineer – Japanese Speaking - System Integrator

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading telecommunications provider is seeking a GNOC Engineer for their Global Network Operations Centre in London. This role offers a competitive salary, benefits covering commuting costs, and the opportunity for career growth in a 24/7 operational support environment. Candidates should possess strong technical expertise and effective communication skills in English and Japanese.

Benefits

Competitive salary

Additional Shift Allowance

Fully covered commuting costs

Ongoing training and professional development

Career growth potential

Qualifications

• Understanding of TCP/IP, MPLS, and networking protocols is crucial.
• Experience with server or firewall infrastructure support is preferred.
• Ability to communicate in English and Japanese is essential.

Responsibilities

• Monitor international network infrastructure for high availability.
• Perform first-line and second-line fault investigation and incident management.
• Document incidents and maintain shift handover reports.

Skills

Troubleshooting

Analytical thinking

Incident management

Communication

Network protocols knowledge

Tools

Cisco Networking hardware

Job description

A global Tier 1 telecommunications provider delivering network, cloud, and data centre solutions to enterprise clients worldwide is seeking a GNOC Engineer to join their London-based Global Network Operations Centre (GNOC). This is an excellent opportunity to work at the heart of a major international operation within a mission-critical environment.

This shift-based operational support position is part of a 24/7 Network Operations Centre responsible for proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. The role requires vigilance, technical expertise, and effective incident response to ensure continuous service availability.

If you thrive in fast-paced, mission-critical environments and want to be part of a world-class telecom operation, apply now to join this dynamic team.

Key Responsibilities

• Monitor and manage international network infrastructure, ensuring high availability and optimal performance
• Perform first-line and second-line fault investigation and incident management across network, server, and security environments
• Escalate and coordinate with third-line support teams and external vendors where necessary
• Provide operational support and communicate with international teams and enterprise customers in both English and Japanese
• Document incidents, maintain shift handover reports, and follow operational procedures
• Support hands-on work within the London Docklands data centre environment when required

Essential Skills & Experience:

• Solid understanding of TCP/IP, MPLS, and networking protocols
• Experience with server or firewall infrastructure support
• Hands-on experience with Cisco networking hardware (preferred)
• Strong troubleshooting, analytical, and incident management abilities
• Excellent verbal and written communication skills in both English and Japanese
• Prior experience in NOC, GNOC, or data centre operations would be advantageous

Salary & Benefits:

• Competitive salary of £29,000
• Additional Shift Allowance
• All commuting costs fully covered (including late and weekend shifts)
• The chance to work within a large, international enterprise infrastructure environment
• Ongoing training and professional development opportunities
• Career growth potential within a global organisation

Shift Pattern:

• 4 Days On / 4 Days Off
• 1x Early Shift: 8:00am – 8:00pm
• 3x Late Shifts: 12:00pm – 12:00am or 1:00pm – 1:00am