GMP Lab IT Systems Support Specialist

Accountrivia Ltd; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global pharmaceutical and biotechnology company in Liverpool is looking for an IT & Lab Systems Support Analyst. This role focuses on supporting laboratory IT systems within a GMP environment, ensuring stability and compliance. The ideal candidate will have at least 2 years of IT support experience, familiar with ServiceNow, Windows administration, and a strong attention to detail. Excellent English language skills are essential.

Qualifications

• Minimum of 2 years of professional experience in an IT support role.
• Experience with ServiceNow for incident and request management.
• Strong knowledge in Windows 10/11 administration.

Responsibilities

• Provide hands-on 2nd level support for laboratory IT systems.
• Utilise ServiceNow to manage incidents and service requests.
• Perform configuration and user access management.

Skills

IT support

ServiceNow

Windows 10/11

Active Directory

SCCM

network technologies

English (CEFR C1)

Job description

A leading global pharmaceutical and biotechnology company in Liverpool is looking for an IT & Lab Systems Support Analyst. This role focuses on supporting laboratory IT systems within a GMP environment, ensuring stability and compliance. The ideal candidate will have at least 2 years of IT support experience, familiar with ServiceNow, Windows administration, and a strong attention to detail. Excellent English language skills are essential.