Gloucestershire Independent Sexual Violence Advisor Support Coordinator

TipTopJob; Gloucester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading organization is seeking an ISVA Support Coordinator in Gloucester to assist survivors of sexual violence in accessing critical services. This role encompasses support through crisis to recovery while ensuring effective communication among services. The ideal candidate is motivated, flexible, and capable of managing a high volume of cases.

Qualifications

• Driving license is essential.
• Experience working with databases and IT skills.
• Prior experience supporting victims of sexual abuse valued.

Responsibilities

• Support survivors of rape and sexual abuse accessing the ISVA service.
• Maintain effective communication between services.
• Act as lead and point of contact for victims.

Skills

Full driving license

Literacy skills

IT and computer literacy

Experience with vulnerable populations

Education

Safeguarding Adults and Children training

Job description

Gloucestershire Independent Sexual Violence Advisor (ISVA) Support Coordinator

Location: Gloucester, GL1 3ND

Area Covered: Gloucester

Salary: A GBP 24,956 per annum rising to A GBP 25,350 per annum on successful completion of probation

The Role

The role is to support recent or non-recent survivors of rape or sexual abuse who wish to access the Gloucester ISVA (Independent Sexual Violence Advisor) service, as well as supporting the delivery of the Trauma Stabilisation Programme for all clients who are within and outside of the Criminal Justice process seeking support.

The post holder will maintain survivor engagement for adults and children in the Criminal Justice System process until the client is allocated an ISVA, as well as maintaining effective communication between Sexual Assault Referral Centre (SARC) and ISVA services.

The role is also to support a victim through the referral pathway from crisis to recovery, ensuring that the victim feels supported, listened to, and believed.

The post holder will be the nominated case lead and point of contact for the victim to allow a smooth transition from SARC to other services, whilst supporting safety planning, monitoring risk (including escalation to high risk and safeguarding concerns).

This role will work proactively as part of the ISVA Team and will respect the diversity of the community served to ensure the service is accessible to all.

Key Responsibilities

1. Support recent or non-recent survivors of rape or sexual abuse who wish to access the Gloucester ISVA service.
2. Support the delivery of the Trauma Stabilisation Programme for all clients seeking support.
3. Maintain survivor engagement until the client is allocated an ISVA.
4. Maintain effective communication between SARC and ISVA services.
5. Support victims through the referral pathway from crisis to recovery.
6. Ensure victims feel supported, listened to, and believed.
7. Act as the nominated case lead and point of contact for the victim for a smooth transition from SARC to other services.
8. Support safety planning and monitor risk, including escalation to high risk and safeguarding concerns.
9. Broker recovery support packages, including therapy, peer support, and onward referral.
10. Confirm clients are seen by aftercare services.
11. Signpost and refer clients to information, advice, and support services.
12. Provide continuity of support to victims not assigned a frontline worker.
13. Maintain accurate and confidential electronic case management records and contribute to performance monitoring.
14. Regularly assess and review victim risk and needs using a trauma-informed approach.
15. Manage own caseload to ensure the service is user-centered, cost-effective, and responsive.
16. Provide administrative support for the ISVA service, including creating purchase orders, responding to inquiries, and assisting with administrative tasks.
17. Support victims using various communication modes such as telephone, WhatsApp, text, email, or face-to-face at Gloucester SARC.

The ISVA Support Coordinator will need to be highly motivated, flexible, and able to work independently, managing a high volume of cases.

Skills and Qualifications

1. Full driving license.
2. Literacy skills and experience working with databases.
3. Proven IT and computer literacy skills.
4. Safeguarding Adults and Children training.
5. Experience supporting victims of sexual abuse or working with vulnerable populations.