Global Travel Advisor (UK & US)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Global Travel Advisor, where your passion for travel and client engagement will shine. In this dynamic role, you'll be the first point of contact for clients, nurturing inquiries and providing world-class service. With a commitment to creativity and innovation, you'll collaborate with expert teams to deliver tailored experiences. Enjoy a competitive salary, generous leave policies, and unique perks, all while contributing to a company that values curiosity and thoughtfulness. This is your chance to make a significant impact in a fast-paced global environment.

Benefits

Competitive salary and target-based bonus

Pension scheme (UK)

Annual familiarisation trip

Personal travel allowance

Generous leave policies

Personal development funds

Family leave

Access to healthcare and wellness benefits

Gym subsidy

Referral bonuses

Qualifications

• Experience in client service, preferably in leisure or luxury sectors.
• Strong communication skills and a client-focused ethos.

Responsibilities

• Act as the first point of contact for inquiries and provide excellent service.
• Collaborate with teams to stay updated on offerings and tailor conversations.

Skills

Client service experience

Excellent communication skills

Problem-solving skills

Attention to detail

Organizational skills

Interest in luxury travel

Tools

CRM systems

Job description

We are looking for a

dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team, dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create. You will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique.

With general knowledge of Black Tomato products, you will act as a gateway for new clients and determine if they are a good fit for us and vice versa. The role is largely phone-based, primarily within the US, but also involves written communication. You will nurture and qualify new inquiries, directing viable ones to our sales team or fostering relationships further.

As a brand known for creativity, innovation, and client care, we are excited to find a new Global Travel Advisor to be a key first contact in the Black Tomato experience. This role will contribute to our growth and overall performance in a fast-paced, global environment.

Main Responsibilities

1. Act as the first point of contact for inquiries, providing an inspiring first impression of Black Tomato.
2. Demonstrate a commitment to world-class service, communicating why we are the best through phone or email.
3. Collaborate with our Travel Expert & Product teams to stay updated on our offerings and tailor client conversations.
4. Learn quickly, absorb information, and confidently relay it to clients.
5. Provide product guidance and inspiration before connecting clients with destination experts.
6. Work with marketing teams to provide feedback for outreach strategies.
7. Assist our CRM and Client Experience teams to handle inquiries innovatively.
8. Record client information accurately in our CRM system and navigate it fluently.

Skills Required

1. Experience in client service, preferably in leisure, hospitality, or luxury sectors.
2. Client-focused ethos, committed to positive outcomes.
3. Excellent communication skills, enthusiastic and eloquent over phone and email.
4. Quick thinker with initiative, problem-solving skills, and calm under pressure.
5. Attention to detail and aesthetic sensibility.
6. Highly organized, able to prioritize and multitask.
7. Interest in luxury travel destinations, hotels, and experiences.
8. Experience with UHNW clients is a plus but not essential.

What we offer:

• Competitive salary and target-based bonus
• Pension scheme (UK) and 401k (US)
• Annual familiarisation trip
• Personal travel allowance
• Generous leave policies
• Personal development funds
• Family leave
• Access to healthcare, mental health hours, and wellness benefits
• Additional perks such as gym subsidy and referral bonuses

Our values:

At Black Tomato, we embody curiosity, innovation, thoughtfulness, and humility. We believe in doing things the right way, asking questions, and supporting one another to create remarkable experiences. We take character seriously in our hiring process.