Global Supply Chain Process & Delivery Leader

Specsavers; St Andrew; On-site; GBP 70,000 - 90,000; Full time

Job summary

Specsavers is seeking a Supply Chain Process & Delivery Lead to shape the future of how customers experience Specsavers across channels. You will own mapping current processes across regions, identifying opportunities for a globally aligned future state, and translate complex scenarios into clear, practical solutions that support evolving customer needs.

You’ll work with programme teams, SMEs and stakeholders to balance strategic thinking with operational detail, facilitate workshops, and

Qualifications

• Experience in business analysis and process mapping within complex environments.
• Ability to translate ambiguous business scenarios into practical solutions.
• Strong stakeholder management and facilitation skills.

Responsibilities

• Lead mapping of current processes across regions and identify opportunities for a globally aligned future state.
• Collaborate with programme teams, subject matter experts and stakeholders to shape solutions for fulfilment, order management and customer journeys.
• Facilitate workshops to align diverse teams and manage plans, risks, and dependencies.
• Represent Supply Chain in design discussions and influence decision-making with clarity and impact.

Skills

Business analysis

Process mapping

Project delivery

Stakeholder management

Facilitation workshops

Communication

Change management

Job description

Specsavers is seeking a Supply Chain Process & Delivery Lead to shape the future of how customers experience Specsavers across channels. You will own mapping current processes across regions, identifying opportunities for a globally aligned future state, and translate complex scenarios into clear, practical solutions that support evolving customer needs.

You’ll work with programme teams, SMEs and stakeholders to balance strategic thinking with operational detail, facilitate workshops, and