Global Subscription Management Support, Field Service, fix-term

Azenta Life Sciences; Greater Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in life sciences is seeking a Global Subscription Management Support professional to enhance Field Service Operations. This role involves managing customer subscriptions, ensuring compliance with service agreements, and utilizing tools like Sales Force and Oracle Cloud. The ideal candidate will have a strong background in subscription management, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• At least two years relevant Subscription / Planning experience.
• Proficient in MS Office applications: Excel and Teams.
• Experience with ERP systems like Oracle/SAP and Sales Force.

Responsibilities

• Track customer subscriptions due for renewal and issue new quotations.
• Expedite customer Purchase Orders in compliance with company principles.
• Support weekly status reviews and present risks and opportunities.

Skills

Communication

Organizational Skills

Multitasking

Tools

Sales Force

Oracle Cloud

MS Office

Job description

Global Subscription Management Support, Field Service, fix-term

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Global Subscription Management Support, Field Service, fix-term

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Join to apply for the Global Subscription Management Support, Field Service, fix-term role at Azenta Life Sciences

9 - 12 Month Fixed Term Contract

We are looking for an experienced Subscription / Planning professional, to support Field Service Operations within a fast-paced customer focused environment in quoting, expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.

9 - 12 Month Fixed Term Contract

We are looking for an experienced Subscription / Planning professional, to support Field Service Operations within a fast-paced customer focused environment in quoting, expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.

What You´ll Do

• To track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan) thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.
• To support (external and internal) follow up, providing customer feedback and / or any quotation revision(s) within agreed KPIs and Service Level Agreements.
• Ensure all customer Purchase Orders are expedited and transacted (within forecasted fiscal month) and in compliance to Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud / Sales Force.
• To support weekly status reviews and present any risks and opportunities to the business.
• To update / maintain customer specific Asset details using Sales Force to guarantee customer install base accuracy.
• Back up support of adhoc analytical presentations using Oracle, Teams, Excel.
  
  
  

What You´ll Bring

• Demonstrate at least two years relevant Subscription / Planning experience.
• Proficient in MS Office applications: Excel and Teams specific.
• Preferably have a Service orchestrated background / awareness.
• ERP experience in either / or Oracle / SAP and Sales Force.
• Excellent verbal and written communication skills.
• Execute Sense of Urgency, represent the voice of the customer.
• High organisational skills and ability to multitask.
• Must be flexible, fast thinking, conscientious, acceptance of change management.
• Be self driven and a team player.
  
  
  

About Azenta

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. With a strong focus on retaining long-term sample integrity, data storage and security, systems provided by Azenta are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications, including drug discovery and biobanking.

Azenta Life Sciences is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

• As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
  
  
  

We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to [e-mail] or call [phone]. Review EEO Poster Know Your Rights: WOrkplace Discrimination is Illegal (dol.gov)

Azenta Life Sciences participates in E-Verify, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify at www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
  
  
  

41 CFR 60-1.35(c)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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