Global Strategic Program Manager (Director)

Cover-More; United Kingdom; Hybrid; GBP 112,000 - 172,000; Full time

Benefits offered by this job

Annual leave

Parental leave

Health insurance

Employee assistance program (EAP)

Pension scheme

Job summary

Zurich Cover-More seeks an accomplished leader to drive a global technology transformation program. You will partner with senior executives to deliver strategic outcomes, align regions to a unified operating model, and manage complex change across business, technology, and operations.

This role offers a high-profile platform to shape the future of travel-insurance technology. The position supports UK or USA bases with a hybrid work model, engaging with global stakeholders and delivering

Qualifications

• 15+ years leading large-scale, global transformation programs.
• Delivered multi-region programs valued at US$25M+.
• Experience with Executive Committees, Boards and senior leadership.
• Strong track record delivering both business and technology transformation programs.
• Experience leading across customer, operational and technology domains.
• Excellent stakeholder management and vendor management capabilities.
• Background in Insurance/financial services or travel is desirable.

Responsibilities

• Lead the delivery of a global technology transformation project with clear outcomes.
• Establish and communicate a compelling transformation vision.
• Drive Build Globally, Configure Locally across regions and workstreams.
• Challenge operating models to improve customer, partner and operational outcomes.
• Build trusted relationships with Executive Committee members and regional leaders.
• Lead governance forums, steering committees and investment reviews.
• Ensure benefits realisation, risk management and financial performance.
• Lead a global, multi-disciplinary program organisation.

Skills

15+ years exp

Global programs

Executive governance

Stakeholder management

Vendor management

Business case ownership

Job description

Job Description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About this opportunity:

This is a rare opportunity to lead a critical global transformation project that will shape the future of Zurich Cover-More. With a significant multi-year investment, the program will modernize our technology, enhance customer and partner experiences, and strengthen our position as a leading travel insurance business. Working closely with senior executives, regional leaders and strategic partners, you'll be accountable for delivering transformational outcomes while helping define the future operating model of the organisation. You'll influence key stakeholders, challenge established ways of working, and lead complex business, technology and operational change on a global scale.

Please note this role can be based in either the UK or USA.

What you’ll be doing:

• You'll lead the delivery of a global technology transformation project, ensuring strategic outcomes, business value and long-term transformation objectives are achieved.
• You'll establish and maintain a compelling transformation vision aligned to Zurich Cover-More's growth ambitions.
• You'll drive a "Build Globally, Configure Locally" philosophy across regions, functions and workstreams.
• You'll challenge existing operating models and identify opportunities to improve customer, partner and operational outcomes.
• You'll build trusted relationships with Executive Committee members, regional leaders and Zurich Group stakeholders.
• You'll lead executive governance forums, steering committees and investment reviews across the program.
• You'll influence and challenge senior stakeholders to navigate complexity, resolve roadblocks and maintain momentum.
• You'll hold accountability for program delivery, governance, benefits realisation, risk management and financial performance.
• You'll lead a global, multi-disciplinary program organisation spanning business, technology and operational teams.
• You'll ensure regional execution remains aligned with global strategic objectives and transformation priorities.
• You'll identify, prioritize and realize opportunities for additional business value and future investment returns.
• You'll drive adoption of new capabilities and embed sustainable ways of working across the organisation.
• You'll shape future-state operating models, governance structures and service ownership frameworks.
• You'll lead strategic relationships with delivery partners, system integrators and major technology vendors.
• You'll build high-performing teams and strengthen transformation capability across the organisation.

What skills and experience you’ll bring on this journey:

• You'll bring 15+ years' experience leading large-scale, global, enterprise-wide transformation programs.
• You'll have successfully delivered complex multi-region programs valued at more than US$25M.
• You'll have extensive experience working with Executive Committees, Boards and senior leadership teams.
• You'll demonstrate a strong track record delivering both business and technology transformation programs.
• You'll have significant experience leading across customer, operational and technology domains.
• You'll bring exceptional stakeholder management, influencing and relationship-building capability.
• You'll have experience managing large-scale partner ecosystems, vendors and third-party delivery models.
• You'll have strong commercial, financial and business case ownership experience.
• You'll thrive in complex, highly regulated environments and bring confidence leading through ambiguity and change.
• You’ll ideally have experience establishing global operating models and capability-led organisations.
• A background in Insurance, financial services or travel is highly desirable.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future.

We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

#LI-Hybrid

#LI-SL

Internal applications close 1st November 2026.