Global Services Data Analyst – Business Intelligence

F5; Chertsey; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Chertsey is seeking an experienced Data Analyst – Business Intelligence to transform complex datasets into strategic insights for customer success and renewals. The ideal candidate will have 5+ years in data analytics, advanced proficiency in SQL, and expertise in data visualization tools. Responsibilities include analyzing trends, designing dashboards, and collaborating cross-functionally. This role promotes data-driven decision-making in a diverse work environment.

Qualifications

• 5+ years of experience in data analysis, reporting, and business intelligence.
• Demonstrated ability to work with large, complex datasets.
• Proven experience in extracting, transforming, and analyzing data.

Responsibilities

• Analyze Services Renewals data for trends and support revenue strategies.
• Build and maintain dashboards for key performance indicators.
• Collaborate with teams for improved forecasting accuracy.
• Manage data requests and deliver analytical solutions.
• Support business reviews with reporting and insights.

Skills

Advanced proficiency in SQL

Data visualization tools (Power BI, Tableau, Looker)

Analytical thinking

Problem-solving skills

Predictive models expertise

Effective communication

Experience in customer success

Education

Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or related field

Tools

Power BI

Tableau

Looker

Salesforce

Oracle

SAP

Snowflake

BigQuery

Azure

Job description

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Client:

F5

Location:

Chertsey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

95747d99ab99

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

We are seeking a skilled and driven Data Analyst – Business Intelligence to join our global Services organization, supporting Customer Success and Renewals. This role is essential to enabling data-driven decision-making across a worldwide team by transforming complex, multi-source datasets into strategic insights.

The ideal candidate will bring 5+ years of experience in data analysis, reporting, and business intelligence, with a demonstrated ability to work with large, complex datasets from diverse repositories. This individual will proactively identify data gaps, propose and implement solutions, and synthesize improved data with industry knowledge to deliver high-impact recommendations to business leaders.

Success in this role means accelerating decision-making, improving operational efficiency, and uncovering opportunities that drive customer satisfaction, revenue retention, and long-term growth.

Key Responsibilities:

• Analyze global Services Renewals data to uncover trends, forecast performance, and support revenue optimization strategies.
• Design, build, and maintain dashboards and reports that surface key performance indicators (KPIs) related to renewals, churn, upsell, and customer retention.
• Collaborate cross-functionally with Renewals, Sales, Customer Success, and Finance teams to deliver insights that improve forecasting accuracy and operational execution.
• Manage an intake queue for ad hoc and strategic data requests, partnering with business leaders to clarify needs, propose analytical approaches, and drive solutions through to delivery.
• Support weekly and quarterly business reviews by delivering timely, accurate reporting and insight packages that inform executive decision-making.
• Work with large, complex datasets from multiple systems, ensuring data integrity, consistency, and usability across platforms.
• Proactively identify data gaps and quality issues, propose solutions, and lead remediation efforts to enhance analytical accuracy and business impact.
• Continuously explore data to uncover new opportunities, develop hypotheses, and recommend strategies that improve customer retention and revenue performance.
• Leverage BI tools (e.g., Power BI, Tableau, Looker) and SQL to automate reporting, streamline workflows, and scale analytics capabilities.
• Contribute to the development and refinement of predictive models that assess customer renewal behavior and risk indicators.
• Identify opportunities to apply Artificial Intelligence (AI) and machine learning tools to enhance forecasting, automate insights, and optimize customer success strategies.
• Stay current on emerging AI technologies and proactively recommend innovative solutions that improve analytical efficiency, insight generation, and strategic decision-making.

Skills / Knowledge / Abilities:

• Advanced proficiency in SQLand data visualization tools such asPower BI, Tableau, and Looker, with the ability to build scalable, user-friendly dashboards.
• Proven experience extracting, transforming, and analyzinglarge, complex datasetsfrom multiple systems, ensuring data quality and consistency.
• Strong analytical thinking and problem-solving skills, with a proactive mindset for uncovering insights and driving business outcomes.
• Demonstrated ability tobuild and apply predictive modelsto assess customer behavior, renewal likelihood, and churn risk, using statistical or machine learning techniques.
• Ability totranslate data into strategic recommendations, combining analytical rigor with business acumen and industry context.
• Experience supportingCustomer Success, Renewals, or subscription-based business models; familiarity with churn, retention, and upsell analytics is highly preferred.
• Effective communicator with the ability to present insights clearly to both technical and non-technical stakeholders, including senior leadership.
• Skilled in managing multiple priorities in afast-paced, cross-functional environment, with a strong sense of ownership and accountability.
• Familiarity withCRM and ERP systemssuch as Salesforce, Oracle, or SAP.
• Working knowledge ofdata warehousing and cloud platforms(e.g., Snowflake, BigQuery, Azure)
• Ability to identify and applyAI and machine learning toolsto enhance forecasting, automate insights, and improve strategic decision-making.

Qualifications:

• Bachelor’s degree in Business, Data Analytics, Statistics, Computer Science, or related field.
• 5+ years of relevant experience in data analytics, preferably in services, subscription, or renewals-focused environment

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.