Global Service Contracts & Programs Leader

Smithsgroup2

Hemel Hempstead

On-site

GBP 65,000 - 95,000

Full time

3 days ago

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Job summary

Smithsgroup2 is seeking an experienced Global Service Contracts & Programmes Manager to own a portfolio of complex service contracts supporting key international customers. The role blends commercial management with programme delivery, customer engagement, and strategic business development across global teams.

You will maximise contract performance, manage risk, drive improvements, and identify growth opportunities across a worldwide customer portfolio.

Qualifications

Bachelor's degree or equivalent experience.
Programme Management qualification is desirable.

Responsibilities

Managing the commercial and financial performance of service contracts and programmes, including revenue, costs, margins, forecasting and budgeting.
Developing a deep understanding of customer contracts to optimise operational performance and profitability.
Establishing and monitoring KPIs covering revenue, cost, margin, delivery performance and customer satisfaction.
Producing and presenting monthly business and contract performance reports.
Planning and coordinating contract delivery activities, including installations, maintenance, upgrades, repairs, inspections and engineering change programmes.
Ensuring service delivery, invoicing and payment processes are executed effectively and in accordance with contractual requirements.
Leading customer review meetings and managing contract-related communications and escalations.
Working with internal stakeholders to implement process improvements, drive efficiencies and reduce costs.
Identifying, assessing and managing contractual and operational risks.
Managing contract amendments, renewals and renegotiations while ensuring governance and approval processes are followed.
Developing commercial proposals and supporting sales teams to secure additional business opportunities.
Managing subcontractor relationships and ensuring contractual obligations are effectively flowed through the supply chain.
Supporting the development of global customer offerings, strategic partnerships and framework agreements.
Contributing to business forecasting, account plans and demand planning activities.
Participating in and leading functional improvement projects, tools and process enhancements.