Global Sales Operations & CRM Specialist

IFS; Staines-upon-Thames; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

IFS is seeking a Sales Operations/CRM Analyst to support regional management with data, forecasting, and CRM governance. The role focuses on pipeline analysis, contract and pricing coordination, and enabling efficient post-sales delivery within a SaaS environment.

Ideal candidates will have 3+ years in SaaS, strong Excel and HubSpot experience, and the ability to collaborate across regions. This hybrid role requires travel to Staines-upon-Thames as needed.

Qualifications

• 3+ years of professional experience in SaaS company preferred.
• Comprehension of end-to-end sales process.
• Worked with and managed CRM; HubSpot knowledge advantageous.
• Strong understanding of AI tools for day-to-day ops.
• Excellent Excel skills.
• Excellent written and verbal communication.
• Good financial acumen.
• Willingness to travel to the IFS office in Staines-upon-Thames.

Responsibilities

• Prepare data for weekly forecast and present pipeline data.
• Ensure CRM data accuracy for informed decisions.
• Support European region in quarterly business reviews and reports.
• Be the point of contact for sales on CRM access and reporting tools.
• Onboard and coach Sales Reps on sales processes and compliance.
• Advise on process, pricing, and contracts within the team.
• Analyze pipeline movement with regional team.
• Follow up on deal actions and keep CRM up to date.
• Coordinate with other departments during sales and post-sales cycles.
• Coordinate with License Generation Team on customer orders.

Skills

CRM data analysis

Excel

HubSpot

Sales operations

Data forecasting

Communication

Tools

HubSpot

Job description

IFS is seeking a Sales Operations/CRM Analyst to support regional management with data, forecasting, and CRM governance. The role focuses on pipeline analysis, contract and pricing coordination, and enabling efficient post-sales delivery within a SaaS environment.

Ideal candidates will have 3+ years in SaaS, strong Excel and HubSpot experience, and the ability to collaborate across regions. This hybrid role requires travel to Staines-upon-Thames as needed.