Associate Director, Sales Operations

R.L. Polk UK Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

R.L. Polk UK Limited is seeking a skilled Sales Operations professional to partner with Sales Leadership, supporting forecasting, quota processes and reporting. The role focuses on maximizing CRM hygiene, dashboard adoption, and cross-functional collaboration with Finance.

You will drive data-driven decision making, manage territory assignments for EMEA/APAC, and help implement sales enablement tools while maintaining strong stakeholder relationships.

Qualifications

• Bachelor’s degree or higher and/or equivalent work experience.
• Proven experience in Sales Operations.
• Experience in supporting sales forecasting, quota building, and management reporting.
• Proficiency in Salesforce.com.
• Advanced skills in MS Excel and proficiency in all MS Office applications.
• Excellent written and verbal communication skills.
• Interacts professionally, highly organized with the ability to effectively prioritize tasks.
• Experience with Tableau CRM / Power BI / Xactly is a plus.

Responsibilities

• Partner with Sales Leadership to meet the ongoing needs of the sales organization and support onboarding.
• Develop and implement policies to enhance productivity and drive change management.
• Improve Salesforce/Tableau CRM adoption and dashboard reporting.
• Provide data-driven insights, reporting and KPIs for Sales teams.
• Own monthly forecasts and related processes, ensuring timely submission and alignment with Finance.
• Lead annual quota build and territory/account assignments for EMEA/APAC.

Skills

Sales forecasting

Quota building

Sales operations

Excel proficiency

Communication

Data reporting

Education

Bachelor’s degree or higher

Tools

Salesforce.com

Tableau CRM

Power BI

Xactly

Job description

Responsibilities and Impact:

Partner with Sales Leadership to meet the ongoing needs of the sales organization, including attending sales team meetings, supporting new hire onboarding and ensuring awareness of deliverables, deadlines and results of operational analysis. Develop and implement policies and procedures to enhance productivity, and drive change management initiatives. Support team goals of operational excellence by improving functionality and user adoption in Salesforce, Tableau CRM, other internal dashboard reporting. Provide support and guidance to Sales teams using data driven insights, reporting and KPIs. Improve CRM hygiene and pipeline quality by driving adoption of Salesforce and reporting; monitor data quality and remediate root causes. Respond promptly to sales and sales operations queries with appropriate follow-up and escalation. Own monthly forecasts and related processes, ensuring timely submission and alignment with Finance. Validate assumptions and review and challenge with an action-oriented approach to drive forecast and revenue accuracy. Conduct regular reviews of sales performance, at regional and rep level, identify trends and action items, and communicate these to global sales leadership. Lead annual quota build and maintain territory / account assignment government for EMEA / APAC; ensure auditability and stakeholder alignment. Support periodic special incentive plans as necessary from implementation through to calculating and reporting on outcomes Collaborate with the Training and Enablement team to identify, implement, and support new sales enablement tools and promote user adoption. Build strong internal relationships with key personnel to foster peer support.

Basic Required Qualifications:

Bachelor’s degree or higher and/or equivalent work experience. Proven experience in Sales Operations. Experience in supporting sales forecasting, quota building, and management reporting. Proficiency in Salesforce.com. Advanced skills in MS Excel and proficiency in all MS Office applications. Excellent written and verbal communication skills. Interacts professionally, highly organized with the ability to effectively prioritize tasks.

Additional Preferred Qualifications:

Tableau CRM / Power BI / Xactly Demonstrated ability to influence senior sales leaders and partner cross-functionally with Finance Can operate autonomously in a fast-paced environment. Detail-oriented with strong documentation skills for processes and procedures. Mobility delivers Essential Intelligence that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.