Global Quality Training and Capabilities Manager

Reckitt Benckiser Group plc.; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global consumer goods company is seeking a Global Quality Training and Capabilities Manager to define and execute educational deployment strategies. The role involves developing scalable training programs and collaborating with cross-functional teams to ensure quality compliance across products. Ideal candidates will have strong communication and project management skills, along with experience in Quality/QMS roles.

Qualifications

• Experience in a Quality/QMS role beneficial.
• Ability to collaborate cross-functionally.
• Capable of challenging the status quo.

Responsibilities

• Design and implement a Global Quality training strategy.
• Define KPIs for training effectiveness.
• Develop a global network of Quality Champions.
• Generate engaging training material.
• Collaborate with cross-functional teams.

Skills

Influential skills

Project management skills

Verbal and written communication

Change management

Digital fluency in learning technologies

Job description

Overview

The Global Quality Training and Capabilities Manager will be responsible for defining and executing a global strategy for Quality Capability and Educational deployment across the organisation. Sitting within the Global QMS team, the role will ensure consistent understanding and application of global quality standards through a robust educational framework and a network of QMS Owners, Training Coordinators and Quality Champions.

The role will lead the development of a scalable, engaging, and effective educational programme that supports Reckitt's commitment to quality across all product categories and geographies. As part of the Global Quality Centre of Excellence, the role will partner with other Strategic Quality Operational teams to ensure a consistent approach is delivered and that the team continually maintains compliance.

Hiring Manager: Richard Jopson.

Design and implement a Global Quality training and capability building strategy aligned with Reckitt's Quality and Business Objectives.

Responsibilities

• Define key performance indicators (KPIs) to measure the effectiveness of training material and the growth in capabilities across Reckitt.
• Build and deploy an approach to ensure Global Documents and Processes can easily be assessed and integrated into the Local QMS through QualityOne VTS.
• Identify, onboard, and engage a global network of Quality Champions across regions and functions to support the development and delivery of the training and capability building strategy.
• Provide tools, guidance, and ongoing support to Champions to ensure consistent deployment of material.
• Foster a culture of community to drive participation and self-sufficiency.
• Develop and maintain a comprehensive portfolio of material based on prioritised Global Quality standards, policies, and procedures.
• Leverage QualityOne VTS, digital tools and blended learning approaches to deliver scalable educational and capability-based material that the business can deliver.
• Ensure material is up-to-date, relevant, and accessible to all employees.
• Generate engaging and varied training material with support of the Champion Network on key QMS topics.
• Collaborate with cross-functional teams including Regulatory, R&D, Manufacturing, and HR to align education and capability needs/priorities.
• Partner closely with the Supply Capability Senior Manager and other Capability leads to ensure material remains consistent and avoids duplication.
• Act as a change agent to foster a culture of continuous learning and quality excellence.
• Monitor training compliance and provide tools for the business to track completion for audit readiness activities.
• Continuously assess and improve training effectiveness through feedback, audits, and performance data.

Qualifications & Skills

• Experience working in a Quality/QMS role is beneficial.
• Strong influential skills, with the ability to collaborate cross-functionally.
• Project management skills.
• Excellent verbal and written communication and facilitation skills.
• Change management.
• Digital fluency in learning technologies (not mandatory, but ability to learn).

The skills for success: Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management.

About Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Research & Development

In Research and Development, we’re full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals — all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you’ll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.