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Global Quality Control Manager - CDD

Worldpay Group Plc

London

On-site

GBP 65,000 - 90,000

Full time

2 days ago

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Job summary

Join a leading payments company as a CDD Quality Control Manager, overseeing the global quality control team. You will ensure compliance, implement QC frameworks, and lead a dynamic team while contributing to continuous improvement in regulatory practices. This role offers an exciting opportunity for experienced professionals in the financial services sector.

Benefits

Healthcare allowance

Pension scheme with company contribution

Employee Assistance Programs

Life and income protection insurance

Paid time off and public holidays

Company-funded annual Health Assessments

Monthly wellbeing allowance

Qualifications

Minimum of 7 years' experience in regulatory compliance and operational roles.
Extensive knowledge of CDD and financial crime regulations.
Proven experience managing quality control teams in a global environment.

Responsibilities

Design and maintain a comprehensive QC framework with clear standards.
Lead execution of QC reviews and analyse results for improvement.
Develop reporting for executive leadership and regulatory bodies.

Skills

Regulatory compliance

Quality control

Data analysis

Statistical sampling

Stakeholder communication

Continuous improvement

Education

Relevant professional qualifications (e.g., Diploma in AML, CAMS certification)

Tools

Orbis

Fenergo

Actimize

Salesforce

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

We are seeking a highly experienced CDD Quality Control Manager who will be responsible for managing the quality control team globally for QC. This role ensures the company's compliance with all applicable regulations and internal policies. This is a unique opportunity to join a high-performing team shaping the quality control landscape within the organisation.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality.

What you'll own

Quality Framework & Governance

Design and maintain a comprehensive QC framework with clear standards and materiality thresholds
Establish governance structures with appropriate escalation pathways
Develop sampling methodologies that provide statistically significant insights

Quality Oversight & Analysis

Lead execution of QC reviews across CDD functions
Analyse results to identify trends and systemic issues
Conduct root cause analysis and generate actionable insights for improvement

Remediation Management

Implement tracking systems for QC findings and ensure timely resolution
Evaluate effectiveness of remedial actions and establish accountability frameworks
Identify recurring issues requiring process redesign or technology enhancements

Stakeholder Communication

Develop comprehensive reporting for executive leadership and regulatory bodies
Deliver insights to business units on performance and improvement opportunities
Lead, coach and develop a team of QC analysts
Foster a culture of continuous improvement and regulatory knowledge

Where you'll own it

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

Minimum of 7 years' experience in regulatory compliance and operational roles with a strong focus on quality control and customer due diligence
Extensive knowledge of CDD and financial crime regulations, including AML, KYC, and other relevant regulatory requirements
Proven experience in managing and developing quality control teams in a global environment
Strong understanding of statistical sampling approaches and data analysis techniques
Experience in implementing and maintaining comprehensive quality control frameworks
Demonstrated ability to communicate effectively with stakeholders at all levels, including senior management and regulatory bodies
Track record of driving continuous improvement in processes and team performance
Experience in payment services industry
Familiarity with regulatory bodies including FCA or DNB
Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMS certification, or quality management certifications
Experience using tools such as Orbis, Fenergo, Actimize, Salesforce
Background in risk assessment and management, particularly in the financial sector
Experience in developing and delivering quality control training materials

To find out more about working with us, find us on LinkedIn.

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Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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