Global Program Manager - Development Cloud

Veeva Systems; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software company based in London is seeking an experienced Global Program Manager to oversee R&D IT programs at its largest Vault customers in Europe. This full-time role involves managing teams and ensuring customer success in the deployment of Veeva's products. The ideal candidate has extensive experience in Pharmaceutical R&D management and will collaborate closely with stakeholders. This position offers a hybrid working model with travel up to 50%.

Benefits

Competitive salary

Remote work flexibility

Opportunity to travel

Qualifications

• 7+ years in large-scale program management within the Pharmaceutical R&D space.
• Experience leading diverse global teams in GxP technology implementations.
• Ability to influence at executive levels.

Responsibilities

• Manage Global Vault implementations in Clinical, Safety, and Regulatory.
• Develop relationships with customer leadership and IT stakeholders.
• Oversee project execution by the Professional Services team.

Skills

Program management in Pharmaceutical R&D

Technology strategy

Leadership

Negotiation

Job description

Global Program Manager - Development Cloud, London

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

6098dd4b981f

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

The Role

The Role

Veeva is looking for an EU-based, experienced R&D IT program leader to manage implementation programs at Veeva’s largest Vault customers within Europe and guide the transformation of their R&D technology landscape.
You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer's business needs and drive advancement opportunities for new product sales and product adoption.
As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams, including Product and Sales, to bring the best of Veeva in benefit to the customer.This is a remote, full-time, customer-facing role that will work from both customer site, home office, and offsite meetings. Qualified candidates must be legally authorized to be employed in the European Union or the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

Service Delivery accountability for one or more Global Vault implementations in Clinical, Safety, and Regulatory at our strategic accounts

Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap

Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities

Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor

Develop implementation proposals and lead services contract negotiations

Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations

Ensure a smooth transition to, and oversee, the post-deployment application management teams

Requirements

7+ years in large-scale program management within the Pharmaceutical R&D space (Clinical, RIM, or Safety)

In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical, Regulatory, Safety, Quality, Manufacturing

Consulting experience across multiple functional areas for enterprise pharma clients

Track record of success leading diverse global teams to deliver large, complex GxP technology implementations with outstanding results

Experience in technology strategy and roadmap development for large customers, ideally in GxP environments

Proven ability to critically and objectively interpret, evaluate and communicate information to effectively influence at the executive level

Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority

Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high

Based in the EU or UK and able to travel up to 50% of the time

Nice to Have

Veeva Vault implementation experience

Software as a Service implementation experience in GxP space

#RemoteUK

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Created on 12/08/2025 by TN United Kingdom