Global Product Operations Director

JR United Kingdom; Crawley; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Join a leading global firm as a Global Product Operations Director to oversee and lead operational processes and collaboration across teams in digital marketing. This strategic role requires a strong operational mindset and experience in product operations, allowing you to transform innovations into market-ready solutions. The position offers a dynamic work environment with competitive benefits, including flexible working arrangements and wellness programs.

Benefits

Flexible Working

Reflection Days

Help@Hand Benefits

Family Friendly Policies

Local Discounts

Birthday Day Off

Qualifications

• Experience in product operations or marketing operations in digital environments.
• Ability to manage competing priorities and stakeholders.
• Familiarity with tools like Jira, Asana for agile planning.

Responsibilities

• Lead operational processes for product feature definition and scope.
• Facilitate alignment across teams through communication forums.
• Build and optimize workflows for planning and execution.

Skills

Operational Mindset

Project Management

Communication Skills

Cross-Functional Collaboration

Education

Certification in Agile or Project Management

Tools

Jira

Confluence

Asana

Marketing Analytics Platforms

Job description

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Global Product Operations Director, crawley, west sussex

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Client:

Publicis Media

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history. Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals.

Overview

At Publicis Groupe, innovation is in our DNA—and Performics is where performance and technology meet to transform digital marketing outcomes for global brands. As a key capability within Publicis Media, Performics delivers high-impact digital activation strategies across 57+ markets. With over 30 nationalities in our team and deep partnerships with platforms like Google, Meta, Amazon, and The Trade Desk, we lead the way in delivering performance-driven solutions across search, social, programmatic, commerce, and affiliate marketing.

We’re not just about delivering clicks—we’re about delivering business outcomes.

This is a strategic operational role. You will play a pivotal part in ensuring that product initiatives across our digital performance ecosystem are operationally defined, structured for execution, and delivered with precision. Sitting between Product, Tech, Marketing, Sales, and Leadership, you will lead and orchestrate the processes that turn innovation into scaled, market-ready solutions.

This role is perfect for someone who thrives in structured environments, understands the needs of digital marketing teams, and knows how to build the processes, governance, and alignment needed to make complex products work across regions, channels, and teams.

Responsibilities

• Lead operational processes to define and scope new product features—ensuring they're backed by insights, business priorities, and feasibility assessments.
• Act as the voice of operational readiness within product development cycles, aligning MVPs with technical and marketing channel execution.
• Ensure all product documentation, requirements, and handovers are robust and execution-ready.
• Work cross-functionally to bridge the gap between strategy and channel-specific implementation needs.

2. Cross-Team Operational Collaboration & Alignment

• Serve as the primary operational conduit between Product, Engineering, Digital Marketing (Search, Social, Commerce, Programmatic), and Sales.
• Facilitate alignment across stakeholders through structured communication forums, working groups, and feedback loops.
• Translate product goals into operational roadmaps and delivery timelines, securing buy-in and ongoing accountability from all departments.
• Drive problem-solving for any operational barriers that prevent successful rollout or adoption.

3. Operational Excellence & Processes

• Build, optimise, and govern workflows for planning, prioritization, execution, and go-to-market enablement.
• Develop tools, reporting frameworks, and dashboards to track progress and performance of product initiatives across digital channels.
• Maintain intake and prioritisation mechanisms for requests related to digital marketing product needs and operational enhancements.

Qualifications

Required Experience

• A strong operational mindset—skilled at creating systems, frameworks, and workflows that drive clarity and alignment.
• Experience in product operations, program management, marketing operations, or similar roles focused on execution in complex digital environments.
• Understanding of how digital marketing channels operate, perform, and integrate with product delivery (e.g., Search, Paid Social, Programmatic, Commerce, Affiliates).
• Ability to manage competing priorities and cross-functional stakeholders in a matrixed, fast-moving organisation.
• Excellent communication skills to navigate between technical and non-technical audiences, and influence at multiple levels.
• Familiarity with tools like Jira, Confluence, Asana, and marketing analytics platforms to support agile planning and performance tracking.

Preferred but Not Required

• Experience supporting go-to-market operations for digital tools, platforms, or data products.
• Insight into how product evolution impacts digital performance outcomes and marketing ROI.
• Certification in Agile (e.g., CSM, CSPO) or Project Management (e.g., PMP) is a plus.
• PMP, Agile, or Scrum certifications a plus.
• Experience supporting global product rollouts.
• Fluency in marketing data and analytics to inform operational decision-making.
• Experience managing product assets or information across multiple digital platforms.

Additional Information

In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan, we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.